Technology & Innovation
Maximize Technology to Drive Business and Exceed Customer Expectations
Technology has evolved from a business enabler to the essential backbone required to compete successfully in modern business and retail. Without the right IT strategy, organizations cannot profitably manage their business and deliver a quality customer experience.
Understand your business and interact with customers in more valuable ways.
The right blend of technologies, from financial to customer facing, and everything in between, can make you indispensable to customers – by delivering business intelligence to you and ensuring quick, quality, brand-right services to the consumer and internal stakeholders.
With the Impact 21 approach to Technology & Innovation, you will:
Develop business intelligence and technology strategy to foster alignment and better decision-making across the organization.
Create competitive differentiation through technologies that optimize the customer experience across all channels.
Establish a clear plan with a compelling ROI that details which technologies to build or buy, along with the integration points required to efficiently support the business.
Gain an unbiased, well-informed perspective for choosing technologies and retail automation solutions tailored to your requirements and business needs.
How We Help
IT Systems & Infrastructure
Technology Assessment & Optimization
Build the Best Tech Stack for Your Business
Adopt and use technology that supports business goals and enhances the customer experience. We assess your current technology stack and give you a go-forward IT strategy and plan that prioritizes the investments, upgrades, and process changes that will make your technology increasingly valuable to your business and your customers.
Technology Design, Systems Integration, and Testing
Meet Business Requirements and Resolve Pain Points
Ensure that all systems are most effectively designed and configured, with integration points and methodologies created and tested, to meet business requirements and resolve pain points.
Requirements Analysis & Solution Sourcing
Source Better Solutions Faster
Working as a solution-neutral advisor, we assist in the process of determining your requirements then selecting new hardware, software, or support services, ensuring best-fit solutions to enhance performance and drive efficiencies. We can manage your entire RFI/RFP process, giving you peace of mind knowing that a team of experts is covering all the bases.
Technology Implementation Support & Project Management
Make Change With Less Pain
Hit aggressive implementation timelines and avoid deployment derailers and business disruptions that can impede standing up new technologies. Impact 21 brings together technologies, people, and processes to make the adoption of new solutions a successful experience from beginning to end.
Take Data Security to the Next Level
Identify and address opportunities to harden systems, improve cybersecurity, and ensure data privacy. Through comprehensive tech stack security assessments and go-forward planning, you can confidently take data security to the next level.
Data Assessment & Optimization
Gain Renewed Confidence in Your Business and Customer Data
Gain confidence in your numbers and move your organization closer to a single source of truth. Through a deep dive into data streams and processes, Impact 21 helps you understand and optimize your data environment, creating a solid foundation for strategic decision making.
Analytics & Insights
Make Better Decisions Faster
Turn business intelligence into immediately actionable insights. Comprehensive and customizable BI reporting and expert analysis services empower your leaders to more quickly extract the greatest value from your real-time data and leverage it to drive business results.
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