Business & Technology Alignment
Align Business Functions Around a Common Roadmap to Drive Profitability
Business departments begin to function independently, without regard to other departments and breakdowns occur between people, systems, processes, and data. In addition, when cross-functional business and technology efforts are not aligned around a common roadmap and plan, key initiatives are derailed due to the many competing priorities across the organization.
With the increasing complexity of systems and processes for retailers and wholesalers, comes a greater risk of the silo trap.
We anticipate that with the changing retail landscape, more advanced customer facing technologies will continue to drive investment in technologies and innovation. If these gaps are not closed to align the organization, companies will bring more friction to customer touchpoints, forgoing a unified customer experience.
With the Impact 21 approach to Business & Technology Alignment, you will:
Establish organization-wide visibility into customer needs and preferences as they continue to evolve.
Break down silos and create a cohesive organization positioned to deliver on customer-centric strategy.
Capture synergies through implementation and execution support to drive greater efficiency, profitability, and sustainable growth.
Streamline and improve decision making and success tracking.
How We Help
Technology Strategy & Roadmap
Plan Every Detail of Your Solution’s Success
We target the optimization of technologies and automation existing within each and every business or business unit. This approach incorporates people, systems, processes, and data in the roadmap to ensure the organization is driving the strategy forward and capturing anticipated benefits.
Business Alignment & Change Management
Drive Results by Aligning People, Systems, Processes, and Data
Managing change does not necessarily come easily for most of us but is often the most important element in determining the success of any initiative or project. More important than the level of change is how well an organization deals with change and whether it has the right tools and processes in place to align the business in a way that sustain its efforts and drives ongoing benefits.
Create the Strategic Path Forward and See it Through
As a company evolves over time, so does its culture. Large scale change such as shifts in leadership, tech deployments, acquisition integrations, and other large-scale initiatives shifts the roadmap while protecting, longer term strategies. These shifts can be planned and graceful or unexpected and tumultuous. Organizational design, business alignment methodologies, interim leadership, and support roles, as well as shared services design and deployment are just a few ways we help make the process smoother. Impact 21 captures the new guiding vision for an organization and outlines the strategic path forward to see it through.
Supply Chain & Logistics
Drive Costs Out of Operations
Whether you self-distribute, use third party distributors, or have a hybrid approach, understanding the true costs to serve and develop the optimal model is the key. Continued landscape changes make it necessary to review your strategy every few years and to drive costs out of operations.
Workflows & Automation
Retail Systems, Processes, and Data
Get Better Outputs With Better Inputs
Few things are more important to a successful organization than to have systems that provide the data needed to fully understand all aspects of the business. Robust systems supporting retail fuel, merch, and food alone is not enough. Without efficient processes, data flows, and business intelligence, companies fail to achieve end to end systems integration with visibility to actionable data. A solid plan that includes process mapping, cross-functional alignment, and consistent execution is the key to successful implementation or integration.
Wholesale Fuel Systems, Processes, and Data
Be a Better Partner to Your Customers
With the high volatility and overall cost involved in the wholesale fuel sector, it is critical to have people, systems, processes, and data fully aligned and working harmoniously across the business and with clients and business partners. Small breaks in the process or a lack of automation can be very costly, not only to your financials but to your customer relations.
Fleet Systems, Processes, and Data
Fuel Procurement & Contract Terms
The Devil is in the Details
The devil is in the details. Fuel procurement and contract terms are areas where a fresh approach should be taken and not fall into the trap of the status quo. Significant financial gains can be achieved with minor adjustments in new contracts.
Logistics & Transportation
Improve Your Overall Process as Well as to Retention
Technology is always improving in these areas and driver availability has been an industry challenge for years. Look at the entire process of logistics and transportation to improve your overall process as well as to improve retention of your customers and team.
Accounting & Reconciliation
Resolve or Automate the Reconciliation Process
Fuel reconciliation has been a pain point not only for most organizations, but to your customers as well! When you have a reconciliation problem, your customer has a service problem. Identifying the root cause and working cross-functionally to resolve or automate the reconciliation process will improve both customer relations as well as overall profitability.
Financial & BI Reporting
Stop Limiting Your Ability to Act on Critical Elements
With so much data available these days, having the right team analyzing and sharing the right data will improve focus and overall profitability. There are so many different ways to look at data and tools that have been created to improve visualization, that if you don’t step back and assess what information your team is receiving, you will limit their ability to truly act on the critical elements.
Mergers & Acquisitions
Align Best Practices and Capture Financial Synergies
Whether you fully integrate businesses or choose to leverage shared services to capture synergies, Impact 21 provides end-to-end support to ensure profitable acquisitions and customer-centric alignment that will position the new organization for long-term strategic success. We don’t believe in swags when understanding the cost to move a new organization forward or to integrate it with existing business entities. From specific roles, systems integration, and cost / benefits, Impact 21 knows what it takes to run a company and how to understand what we will take to bring required synergies forward.
Develop the Plan to Achieve Identified Deal Synergies
Acquisitions start well before the purchase agreement is signed. Many companies can assist with due diligence, but not many can bring the industry knowledge and experience to actually develop the plan to achieve identified deal synergies. In most cases, there are synergies in all areas – people, systems, processes, and data. Each are critically important, but collectively and well planned, they can be even more impactful.
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