Chief Operations Officer
Strategic Planning, Organizational Leadership, Project Management, Optimization and Change Management, Revenue & Profit Improvement
With his broad experience in retail, grocery, petroleum, and convenience, Scott Burchfield, Impact 21’s Chief Operating Officer, has the tools needed to help Impact 21 clients. He utilizes his expertise and strategic vision to build and energize companies’ organizational infrastructures, product & services, processes, and sales & marketing strategies which lead to optimized results. A decisive customer and results-driven Executive, Scott applies his track record of driving revenue and profit improvements in challenging environments to client engagements. Scott builds strong teams by effectively communicating, gaining consensus, and creating/executing plans that deliver measurable results.
Scott believes in professional growth through team development. On the receiving end of this philosophy, Scott was mentored by a former District Manager (DM), developing him into the youngest DM in Eckerd history. In turn, he has guided many team members into senior leaders of highly successful companies through his various senior leadership roles. His aptitude for managing teams has served him well. As Vice President of Operations for Giant Oil, Scott was responsible for direct oversight of company operations, merchandising & Pricebook, regional and area management, store operations, dealer/tenant relationship, IT, fuels, maintenance, construction, and training. He was brought in to develop a company operated model, as well as a franchise model, for the company’s tenants. He helped develop a brand and a full assortment of product and services, developing policies and procedures, training program and materials, and a new staff of Area Managers, Category Manager, Price Book Manager, Training Manager and a Construction Manager to support the growth.
As Director of Strategy, Optimization & Acquisition Integration for Sunoco LP, Dallas, TX, Scott led the Strategy & Integration team through several other acquisition processes, including Sunoco’s Mid Atlantic Convenience Stores (MACS) acquisition. His Strategy & Integration team worked with all business units on process optimization, acquisition integration and overall business strategy, identifying opportunities, assessing investment and ROI requirements, recommending strategic plans, working with the business leaders to implement projects. As Vice President of Operations Services & Process Improvement for MACS, Scott provided Executive leadership in all Field Operations Support, Strategic Operations planning and budgeting, Loss Prevention and Risk Management as well as identifying and developing process improvements for retail and wholesale operations. Scott served in executive leadership roles for The Pantry Inc., Bed Bath & Beyond, Winn-Dixie, and started out in the industry by working his way from part-time employee at Eckerd Drugs to Senior District Manager.
Scott obtained both his Bachelor of Business Administration and his Master of Business Administration from Alameda University in his state of origin, Texas. He has contributed his time and talent as Board of Director for the South Carolina Association of Convenience Stores (SCACS) and the American Widow Project (AWP) Charity. Though born in Texas and raised in Singapore, Scott has called seventeen different places home over the years. He now calls Florida home with his four children where he spends some much-valued family time.
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Insights from Scott Burchfield
Lexington, KY, 9/26/2023 – Impact 21, leading global consulting firm dedicated to helping convenience, retail, and energy clients thrive in […]