Impact 21, a W. Capra company, is a consulting firm that enables specialty retail, convenience, and energy clients to deliver seamless customer experiences that drive new revenue growth and increased shareholder value.
Unified Commerce: Seamless Customer Experience – Modernizing Retail
With ever-evolving consumer expectations, Unified Commerce positions retailers to deliver a consistent brand experience at every touchpoint of the customer’s […]
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Navigating the Future of Electric Vehicles Amidst Administrative Change
As we bid farewell to 2024 and welcome 2025, the future of the electric vehicle (EV) market in the US […]
The Changing Role of the CIO
It used to be that a retailer’s chief information officer would spend most of his or her time concerned with […]
Maximize Category Margins – Part 1: Overcoming Challenges Amid Rising Costs
The flood of escalating costs has been an ongoing challenge for retailers. Though balancing the protection of category margins while […]
How Seamless is Your Customer Journey?
A seamless customer journey starts with an honest assessment of your operations. Most retailers know they need to create value […]
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