About Us
Meet the people of Impact 21 — the key to our clients’ success. We could regale you with our extensive knowledge, experience, and track record within the c-store/retail consulting realm, but what truly sets us apart are our people, their dedication, and passion for what we do.
Clients enjoy our unique blend of expertise & approachability — working together to transform strategy, operations, & technology.
Click here to jump to Our Team Images and Biographies below.
Our Mission
Provide our clients with cost effective, sustainable, technology-driven and customer-focused services and solutions that drive growth and profits. We do this by using the complementary capabilities of People, Processes, and Technology through best-in-class collaboration and project management.
What We Value Most
- Health & family first
- Integrity
- Treat everyone with respect
- Team vs. Individual
- Have fun
- Develop leadership everywhere we go
- Be accessible and responsive
- Clients striving for change through priorities, investments, and resources
- Impacting the industry and the world – giving back
- Lifelong learning, growing competencies and experience
Roles We Serve
Our team of qualified resources serve various roles to provide backfill to close gaps and mitigate issues. Learn more.
Leadership
Marketing
Operations
Human Resources
Information Technology
Finance & Accounting
Industry Associations
Our Background
Leadership Team
Rob Gallo
Chief Marketing Officer
Lucia Crater
Executive Vice President, Sales and Business Development
Gabe Olives
Chief Information Officer
Project Management & Consulting Team
Alvin Fortson
Senior Principal Consultant
Casey McKenzie
Senior Principal Consultant
