Impact 21 is a consulting firm that enables the specialty retail, convenience, and energy channels to deliver seamless customer experiences that drive new revenue growth and increased shareholder value.
Seamless Customer Experience – Modernizing Retail
With ever-evolving consumer expectations, Unified Commerce positions retailers to deliver a consistent brand experience at every touchpoint of the customer’s […]Read more
Impact 21 Introduces Scot Knox as Principal Consultant
Scot Knox adds extensive experience in operations, foodservice, merchandising, customer experience, and acquisition integration to the Impact 21 team. He […]
5 Ways to Keep Your ERP Implementation from Derailing
Many business leaders are excited about the functional and technical promises of a new ERP system. But it’s rare to […]
Impact 21 Brings Charles Conti On As Senior Principal Consultant
Former Marine Officer, Charles Conti, brings a rich background in the convenience store industry to Impact 21 . An experienced leader, […]
Paula Conti Joins Impact 21 As Sr. Principal Consultant
Paula Conti brings extensive customer service, strategic advising, and project management experience to Impact 21. Her technical skills and knowledge in the […]
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