
Success Story
Systems Integrations for Apparel and Footwear Retailer
Client
Apparel and Footwear Retailer
Client Challenges
- Company was migrating from an integrated Point of Sale (POS) solution to a semi-integrated solution to streamline managing Payment Card Industry (PCI) and EMV requirements
- Company needed to upgrade all Point-of-Sale software and add PIN pads to all stores
- Company also integrating new store-to-store inventory management system in order to launch virtual merchandising and endless aisle to improve customer experience
Solutions Delivered
- Managed high priority projects to upgrade all existing POS software and applications including Personal Identification Number (PIN) pads
- Supported Project Management Office (PMO) to manage entire upgrade process; led work stream efforts to identify and integrate business processes to support merchandising initiatives and endless aisle
- Managed all aspects of integration of EMV-capable PIN pads
- Managed the EMV payment certification process for the PIN pads in concert with new payment application software
- Oversaw the testing protocols for all software / hardware changes including regression analysis around completion of third-party deliverables for software and hardware
- Tracked progress of the software deployment across the retail stores
- Identified, tracked and communicated new risks and potential issues in work streams as they arose from deployment
Business Impact
- All POS software upgraded on time and on budget
- All PIN pads EMV certified
- New solution successfully passed all required testing necessary for deployment and EMV certification
- Successfully deployed a semi-integrated solution that follows best-in-class practices
- Integrated all internal and external suppliers into one PMO process
- Solution vastly improved the customer experience by implementing seamless checkout and increasing speed of fulfillment
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