
Success Story
Learning & Development for Major Oil Company
Client
Major Oil Company
Client Challenges
- Company needed help implementing new back-office solution for franchise, while growing channel, company operated and licensed agents in the US and Canada (multi-year project)
Solutions Delivered
- Provided project management for learning & development and deployment work streams
- Created and facilitated content for all stakeholder engagements and franchise sell-in’s
- Utilized Impact’s 13-step merchandise management process and business alignment team(s)
- Sourced and trained “power user” change agents to support day one implementation
- Created and facilitated all training programs, including User Acceptance Testing (UAT), headquarters, franchisees, power users and field business consultants
Business Impact
- Project completed on time and under budget
- Conversion successful due to trained power users being on-site day one
- Retailer gained significant number of new franchise locations
- Implemented cost accounting and best practice retail processes
- Provided reporting to key stakeholders immediately upon implementation
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