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Success Story
Learning & Development for Major Oil Company
Client
Major Oil Company
Client Challenges
- Company was implementing new back office and Point of Sale (POS) systems to convenience store franchisees
- System changes required training services to ensure site personnel understood differences from the current systems and were able to effectively operate the new systems
Solutions Delivered
- Conducted Change Impact Discovery & Gap Analysis to help build training strategy and plan
- Created and facilitated all training programs, including User Acceptance Testing (UAT), headquarters, change coaches and franchisees
- Created a training program for Franchise Business Consultants (FBCs) to guide deployment and post cutover activities
- Customized “Merchandising Management” e-learning curriculum to leverage new back-office and provide best practices
- Developed training metrics to measure effectiveness of all aspects of the strategy
Business Impact
- Successful on-boarding and training of third-party Change Coaches
- Highly rated FBC Training curriculum and on-site training program
- Customized and professional training resources, templates and curriculum to support deployment
- Exceeded performance metrics for training effectiveness across all aspects of the program
- 100% Compliance on e-learning review by FBCs, prior to training
- Multi-year project completed ahead of schedule and within budget
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