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Success Story
Acquisition/Systems Integrations for Vertically Integrated Retailer
Client
Vertically Integrated Retailer
Client Challenges
- Newly acquired company with refinery, bakery and retail operations needed to upgrade all existing technology infrastructure
- Company also needed to implement new loyalty program to ensure continuity with retail customers
Solutions Delivered
- Managed project to upgrade all existing technology including hardware, software, network, and third-party systems
- Managed requirements gathering, technology sourcing, implementation and training, new loyalty & fleet programs, fuel pricing system, interfaced to the retail support application
- Created organizational structure and alignment for new and existing headquarter and store teams
Business Impact
- Project completed in 10 months versus 18 months – provided significant savings and visibility to the new business for senior leadership
- New loyalty program successfully implemented with over 300,000 new customers
- Automating formerly manual processes improved the overall dataflow and pricing strategies
- Significant knowledge transfer and back-up provided during transition as new people engaged
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