Adam McGrath is a strategic, adaptable, customer-focused executive with an insatiable thirst to learn new skills in every aspect of life. Adam has demonstrated experience meeting or exceeding stakeholder expectations by promoting open communications and delivering measurable results. He acts as a strategic, collaborative, and solutions-oriented technical leader with a demonstrated ability to build relations and influence key IT stakeholder relationships that directly impact, and are aligned with, organizational visions and goals.
With 20+ years of hands-on experience, Adam brings a vast array of IT technologies skills to projects. Adam has delivered multiple critical enterprise initiatives that were known across the industry, resulting in recognizing the company CIO as CSNews’ 2018 Technology Leader of the Year. He served as Director of IT – DTC Solutions for Samsonite LLC providing guidance and leadership to the eCommerce and the Retail Technology teams. He and his team managed and supported 150+ retail locations and 8 eCommerce brands (Samsonite US /Canada, High Sierra, American Tourister, Hartmann, eBags, Gregory Mountain Products, Lipault). Adam inspired his team to provide best in class support, to never settle, dispel complacency, and deliver projects on time and on budget.
Prior to Samsonite Adam was with Cumberland Farms for 21 years. In 2012, Adam managed the effort and the team responsible for creating SmartPay Check-Link and SmartPay Business, an industry disrupting, first of its kind payment and loyalty platform from the ground up. In June 2018, the SmartPay program made headlines when it saved customers $100M, one dime at a time. In 2016, as Director of Retail Technology and Support, Adam led ITSM team and innovation efforts. He and his team were responsible for deploying, maintaining, and supporting the retail technology stack for 550+ locations. They specialized in an array of disciplines, technical support, system administration and security, PCI DSS/SOX compliance, asset management, change/incident management, QA testing, training, and hardware/software deployments. Adam was a business owner for POS, BOS, firewalls, WAN/LAN, food ordering/kitchen, IoT devices, tablets, SCO Pos, and Payments. He also served as IT Project Manager reporting to the CIO, Senior Retail Technology Specialist, Project Specialist, Helpdesk Technician, Mainframe Operator, and Data Control Clerk.
Born in Massachusetts, Adam’s entrepreneurial spirit started early, at age 9. As a paper boy, he tripled his subscriptions and sub-contracted friends to help deliver the Sunday papers, paying them in candy bars. This leadership quality not only remained with him throughout his career, but in his personal life as well. Adam served as a trustee of the Mitchell Memorial Club, a nonprofit organization dedicated to the perpetuation of athletics, good sportsmanship, and active citizenship and was a leadership sponsor and volunteer for the Special Olympics.
Insights from Adam McGrath
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