Technology & Customer Engagement
Impact 21 is your retail consulting partner.
Clients enjoy our unique blend of expertise & approachability—
working together to transform strategy, operations, technology, & customer engagement.
Impact 21 supports a variety of projects with clients in the petroleum/convenience, c-store, and retail markets worldwide.
Join Impact 21 Practice Leader of Customer Engagement and Loyalty, Bill Hanifin, at the CSP 2019 Customer Engagement Forum. The event will take place at Sheraton Suites Chicago O’Hare, Rosemont, IL on March 26-28, 2019.Catch Bill on Wednesday, March 27th at 3:00pm as...read more
Client: A Premium, Multi-Channel Footwear and Accessories Retailer with Over 150 US and International Stores Client Challenges IT • Security • Operations • Customer Experience The retailer was migrating its stores in the US and Canada from an integrated POS to a...read more
We are extremely pleased to announce our very own Cal Stewart has successfully completed Officer Candidate School among the November 2018 graduating class at Quantico, VA. Cal grew up playing as a child at Impact 21 and later joined the staff as he got older. He...read more
Opportunities for impact are everywhere!
Sign up and stay up to date on industry best practices and trends