Strategy, Operations,

Technology & Customer Engagement

Impact 21 is your retail consulting partner.
Clients enjoy our unique blend of expertise & approachability—
working together to transform strategy, operations, technology, & customer engagement.

Our Clients

Impact 21 supports a variety of projects with clients in the petroleum/convenience, c-store, and retail markets worldwide.

Mobilizing Your Customer Loyalty Strategy

Source: CSNews With today's consumers spending more time engaged with their mobile devices than ever before, mobile marketing and customer loyalty are increasingly taking center stage in convenience store retailers’ quest to connect with shoppers. During the "Taking...

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Common Misconceptions in Convenience Store Loyalty

Does Your C-Store Loyalty Program Need an Energy Drink? Customer engagement and loyalty programs are terms that are often used synonymously. While they are closely related concepts, they are not necessarily interchangeable terms. Loyalty programs can be an important...

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Impact 21 is Heading to NACS Show 2019

This year marks the 21st time that Impact 21 will join other convenience store professionals at the NACS Show. The NACS Show is being held at the Georgia World Congress Center in Atlanta. Bill Hanifin from Impact 21 will moderate an educational session on mobile...

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Opportunities for impact are everywhere!

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