Technology & Customer Engagement
Impact 21 is your retail consulting partner.
Clients enjoy our unique blend of expertise & approachability—
working together to transform strategy, operations, technology, & customer engagement.
The current retail landscape is awash with rapidly changing consumer, competitive, and technological trends, creating limitless opportunities for retailers. However, this unprecedented pace can be tough to keep up with, let alone be progressive. Layer in some...
In Pursuit of Customer-Centricity Many retailers have proclaimed to their stakeholders that customer-centricity is their number one goal. We don’t imagine this – we’ve read it in 10K reports and press releases, listened to it in presentations, and heard it in...
Connect with customers via email and loyalty apps to inform, build trust and entertain. ~ Courtesy of NACS Daily MagazineImpact 21's Jeannie Amerson shares her insights with NACS Daily Magazine. While convenience and fuel retailers are focused on managing the...
Opportunities for impact are everywhere!
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