TRANSFORMING RETAIL

Helping You Evolve Your Customer Experience

Impact 21 is your retail consulting partner.
Clients enjoy our unique blend of expertise & approachability—
working together to transform strategy, operations, technology, & customer engagement.

Our Clients

Impact 21 supports a variety of projects with clients in the petroleum/convenience, c-store, and retail markets worldwide.

In Loving Memory of Patti Safford

It is with deep sorrow that we announce the loss of our beloved friend and colleague, Patti Safford. Patti passed away unexpectedly on Monday afternoon, January 13, 2020. Words cannot express how deeply saddened we are by this news.

Build Customer Loyalty Through Inventory Management

Build Customer Loyalty Through Inventory Management

Strong Inventory Management meets customer demand and improves customer experience. The true value of a sale goes much further than just the price a customer pays. With increasing competition, technological advancements, and the changing retail landscape, retailers...

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Are You Really Making Money in Food?

Are You Really Making Money in Food?

Well-designed food programs can drive significant sales, profits, and loyalty. However, many programs fail to achieve industry benchmarks as the root causes of profitability can be difficult to identify. 5 Pillars of Foodservice ProfitabilityMenu Optimization...

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Opportunities for impact are everywhere!

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