TRANSFORMING RETAIL

Helping You Evolve Your Customer Experience

Impact 21 is your retail consulting partner.
Clients enjoy our unique blend of expertise & approachability—
working together to transform strategy, operations, technology, & customer engagement.

Our Clients

Impact 21 supports a variety of projects with clients in the petroleum/convenience, c-store, and retail markets worldwide.

Is 2022 Finally the Year for Electronic Shelf Labels?

Is 2022 Finally the Year for Electronic Shelf Labels?

Supply chain disruptions, new shopping patterns, and a labor shortage may collectively become the final catalyst for ESLs Electronic shelf labels (ESLs) have been around for 30 years. Yet they are still a rare site on retail shelves. For most fast-moving consumer...

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Consumer Payments – The Challenge and the Opportunity

Consumer Payments – The Challenge and the Opportunity

Has your payments portfolio kept pace with the changes in customer shopping patterns and preferences? Are your co-brand credit cards, private label credit/debit cards, and gift cards optimized for highest value? Are your payment options integrated with your customer...

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Strategic Pricing

Strategic Pricing

Recent challenges have retailers looking for solutions to plug the profit hole. The right pricing strategies can be the answer to optimizing your category portfolio and protecting your in-store margin. Learn which pricing strategies can reshape your value proposition.

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Opportunities for impact are everywhere!

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