TRANSFORMING RETAIL

Evolving Your Customer Experience

Impact 21 is your retail consulting partner.
Clients enjoy our unique blend of expertise & approachability—
working together to transform strategy, operations, technology, & customer engagement.

Our Clients

Impact 21 supports a variety of projects with clients in the petroleum/convenience, c-store, and retail markets worldwide.

Seamless Customer Experience – Modernizing Retail

Seamless Customer Experience – Modernizing Retail

Unified Commerce positions retailers to deliver a consistent customer experience at every touchpoint of the their journey. As retailers try to keep up with ever-changing solutions and customer expectations, they are tasked with integrating various systems across...

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Is 2022 Finally the Year for Electronic Shelf Labels?

Is 2022 Finally the Year for Electronic Shelf Labels?

Supply chain disruptions, new shopping patterns, and a labor shortage may collectively become the final catalyst for ESLs Electronic shelf labels (ESLs) have been around for 30 years. Yet they are still a rare site on retail shelves. For most fast-moving consumer...

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Consumer Payments – The Challenge and the Opportunity

Consumer Payments – The Challenge and the Opportunity

Has your payments portfolio kept pace with the changes in customer shopping patterns and preferences? Are your co-brand credit cards, private label credit/debit cards, and gift cards optimized for highest value? Are your payment options integrated with your customer...

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Opportunities for impact are everywhere!

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