TRANSFORMING RETAIL

Helping You Evolve Your Customer Experience

Impact 21 is your retail consulting partner.
Clients enjoy our unique blend of expertise & approachability—
working together to transform strategy, operations, technology, & customer engagement.

Our Clients

Impact 21 supports a variety of projects with clients in the petroleum/convenience, c-store, and retail markets worldwide.

Consumer Payments – The Challenge and the Opportunity

Consumer Payments – The Challenge and the Opportunity

Has your payments portfolio kept pace with the changes in customer shopping patterns and preferences? Are your co-brand credit cards, private label credit/debit cards, and gift cards optimized for highest value? Are your payment options integrated with your customer...

read more
Strategic Pricing

Strategic Pricing

Recent challenges have retailers looking for solutions to plug the profit hole. The right pricing strategies can be the answer to optimizing your category portfolio and protecting your in-store margin. Learn which pricing strategies can reshape your value proposition.

read more
Areas of Focus for the New Year

Areas of Focus for the New Year

This article, authored by Impact 21's Tom Newbould, originally appeared in the January 2022 edition of CSP Magazine "The wild ride we’ve been on these past two years has brought many changes, forcing everyone from single-store convenience-store operators to major...

read more

Opportunities for impact are everywhere!

Sign up and stay up to date on industry best practices and trends