TRANSFORMING RETAIL

Helping You Evolve Your Customer Experience

Impact 21 is your retail consulting partner.
Clients enjoy our unique blend of expertise & approachability—
working together to transform strategy, operations, technology, & customer engagement.

Our Clients

Impact 21 supports a variety of projects with clients in the petroleum/convenience, c-store, and retail markets worldwide.

In Loving Memory of Patti Safford

It is with deep sorrow that we announce the loss of our beloved friend and colleague, Patti Safford. Patti passed away unexpectedly on Monday afternoon, January 13, 2020. Words cannot express how deeply saddened we are by this news.

CSP Magazine – What Is the Future of Gas Stations?

CSP Magazine – What Is the Future of Gas Stations?

Or why you may not recognize c-stores in 20 years. This article, authored by Impact 21's Tom Newbould, originally appeared in the March 2021 edition of CSP Magazine. After more than 30 years working in the convenience-store and travel-center industry, I am often...

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Solving the Labor Equation for Next Generation Retail

Solving the Labor Equation for Next Generation Retail

Labor. It’s a major, common theme across retail and one of the top obstacles for retailers for the next three years.¹ Workforce management and labor optimization will increasingly be a focus for retailers across all retail channels. With rising wages and plenty of...

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Your Heart Health and COVID

Your Heart Health and COVID

Learn more about the importance of taking care of our hearts. With COVID-19 ever-present in our thoughts, we have invited key presenters to provide us with valuable information about the impact that COVID can have on our Heart Health:  from the effects on those with...

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Opportunities for impact are everywhere!

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