TRANSFORMING RETAIL

Evolving Your Customer Experience

Impact 21 is your retail consulting partner.
Clients enjoy our unique blend of expertise & approachability—
working together to transform strategy, operations, technology, & customer engagement.

Our Clients

Impact 21 supports a variety of projects with clients in the petroleum/convenience, c-store, and retail markets worldwide.

Impact 21 Brings Kelly Schimmel Fink to the Team

Impact 21 Brings Kelly Schimmel Fink to the Team

Schimmel-Fink comes to Impact 21 with a proven track record of successful, efficient communication and marketing strategies. She brings a strong knowledge of the convenience and fuel retailing industry, along with project management, strategy, and marketing analytics...

read more
Seamless Customer Experience – Modernizing Retail

Seamless Customer Experience – Modernizing Retail

With ever-evolving consumer expectations, Unified Commerce positions retailers to deliver a consistent brand experience at every touchpoint of the customer’s  journey. The Path to Unified Commerce Emerging technologies paved the way for omni-channel retail, but...

read more

Opportunities for impact are everywhere!

Sign up and stay up to date on industry best practices and trends