Client
Alcoholic Beverage Control Authority

Client Challenges 

• State agency looking for a new POS solution in its effort to create an Omni-Channel retail experience for its customers including real-time inventory capabilities (order management and master data management)

Solutions Delivered

• Conducted a review and analysis to define and prioritize current and future core requirements​
• Managed entire Request for Proposal (RFP) process from document creation and approval to solution provider responses​
• Scored RFP responses based on requirements, compare costs, and present strengths and weaknesses of each provider solution​
• Prepared analysis of return on investment of POS provider solutions​
• Assisted with provider selection to determine finalist for demonstration​
• Assisted with final vendor selection and contract negotiations

Business Impact

• Identified a best-fit POS solution for the client​
• New solution greatly improved capabilities and efficiency​
• Impact 21 continues to support the POS implementation effort for the client ​(SAP-GK / CAR)