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Success Story
Payments – Strategy & Organization for Entertainment & Media Company
Client
Entertainment & Media Company
Client Challenges
- Company wanted to assess its payments strategy and identify opportunities for consolidation, efficiencies and reduced risk
- Company also wanted to ensure that it could continue leveraging payments to deliver exceptional customer experiences across (5-6) Lines of Business (LOBs)
Solutions Delivered
- Conducted payments discovery, interviewing over 50 people across 5 LOBs and corporate groups
- Benchmarked with best-in-class companies
- Developed payments strategy and organization structure that best achieves it
- Developed transition plan for new structure, developed role competency definition and metrics
Business Impact
- Provided cohesive payments strategy and organization, meeting objectives
- Identified additional risk factors, including over 100 third-party vendors and less experienced LOBs – developed plan to manage
- Created a plan that received buy-in from all key stakeholders across the organization; The comprehensive responsibility assignment matrix – Responsible, Accountable, Consulted, and Informed (RACI) – effort was helpful in change management
- All recommendations were approved and new roles in place or being recruited
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