Client
Entertainment & Media Company

Client Challenges 

• Company wanted to assess its payments strategy and identify opportunities for consolidation, efficiencies and reduced risk
• Company also wanted to ensure that it could continue leveraging payments to deliver exceptional customer experiences across (5-6) Lines of Business (LOBs)

Solutions Delivered

• Conducted payments discovery, interviewing over 50 people across 5 LOBs and corporate groups
• Benchmarked with best-in-class companies
• Developed payments strategy and organization structure that best achieves it
• Developed transition plan for new structure, developed role competency definition and metrics

Business Impact

• Provided cohesive payments strategy and organization, meeting objectives
• Identified additional risk factors, including over 100 third-party vendors and less experienced LOBs – developed plan to manage
• Created a plan that received buy-in from all key stakeholders across the organization; The comprehensive responsibility assignment matrix – Responsible, Accountable, Consulted, and Informed (RACI) – effort was helpful in change management
• All recommendations were approved and new roles in place or being recruited