Client
Major Oil Company

Client Challenges 

• Company needed help implementing new back-office solution for franchise, while growing channel, company operated and licensed agents in the US and Canada (multi-year project)

Solutions Delivered

• Provided project management for learning & development and deployment work streams
• Created and facilitated content for all stakeholder engagements and franchise sell-in’s
• Utilized Impact’s 13-step merchandise management process and business alignment team(s)
• Sourced and trained “power user” change agents to support day one implementation
• Created and facilitated all training programs, including User Acceptance Testing (UAT), headquarters, franchisees, power users and field business consultants

Business Impact

• Project completed on time and under budget
• Conversion successful due to trained power users being on-site day one
• Retailer gained significant number of new franchise locations
• Implemented cost accounting and best practice retail processes
• Provided reporting to key stakeholders immediately upon implementation