Client
Vertically Integrated Retailer

Client Challenges 

• Newly acquired company with refinery, bakery and retail operations needed to upgrade all existing technology infrastructure
• Company also needed to implement new loyalty program to ensure continuity with retail customers

Solutions Delivered

• Managed project to upgrade all existing technology including hardware, software, network, and third-party systems
• Managed requirements gathering, technology sourcing, implementation and training, new loyalty & fleet programs, fuel pricing system, interfaced to the retail support application
• Created organizational structure and alignment for new and existing headquarter and store teams

Business Impact

• Project completed in 10 months versus 18 months – provided significant savings and visibility to the new business for senior leadership
• New loyalty program successfully implemented with over 300,000 new customers
• Automating formerly manual processes improved the overall dataflow and pricing strategies
• Significant knowledge transfer and back-up provided during transition as new people engaged