Most companies rely on a hodgepodge of legacy and upgraded technology solutions and resources to drive business processes, data, and reporting, often with a slew of manual processes thrown into the mix. While upgrades and increased digitalization are inevitable, realizing the greatest advantage from any technology—new or existing— is a lot more complex than understanding a given solution’s list of features and benefits. 

In other words, technology cannot be a solution in and of itself but rather a piece of the ecosystem that enables your entire business to work in harmony and operate according to your requirements. By starting with the end in mind, you can more successfully adopt and use technology that supports business goals and aligns with your people, processes, and data needs in ways that increasingly put your customer first. 

Impact 21 helps businesses prioritize the investments, upgrades, and process changes required to adopt and enhance technologies. This drives greater efficiencies, enables profitable growth, and enhances customer experience as part of a holistic approach to creating a more customer-centric organization. Our deep experience in the convenience and fuel industry, as well as our expertise in assessing and evolving organizational structures, processes, and systems to further enhance even strong and profitable businesses, makes us the advisor companies trust to optimize digital efforts.