Continuously bringing new items into your product mix is a necessity. With multiple processes and department handoffs required to get items into the hands of your customers, there are many opportunities for error. When there is a breakdown, unauthorized items are delivered, issues are created in each step of retail automation, inventories are inaccurate, and margins are negatively affected. More importantly, your customer experience is diminished.  

A well–defined end-to-end merchandise and foodservice management methodology connects the dots to align the organization around a common understanding of systems, processes, and data. Every business function is touched by the process – from category management, procurement, accounting, pricebook, and operations, to IT, auditing, and training. Each cross-functional member will understand their role and impact on customers, category margins, and the carrying cost of inventory.

Impact 21 connects the dots. Our end-to-end 13–step Merchandise & Foodservice Management methodology is far-reaching and will align your organization around a common language. Clearly defined steps are used to assess the corporate and store level alignment of your people, systems, processes, and data. We help our clients identify and close existing gaps interrupting day to day operations, manage competing priorities, and improve the bottom line.