Scot Knox focuses on results driven operations with a focus on merchandising, foodservice, team building, and project management. As a top-performer with proven results, Scot brings extensive experience in operations with a background in multi-unit operations management in both foodservice and retail. He develops and implements business plans to improve programs and profitability. Scot’s passion for the people side of the business is evident in his projects with clients. His measure of success lies in developing leaders, building relationships, and inspiring people so that they want to work for you.
While Scot has worked with national brands, including Subway and Papa John’s, as well as proprietary brands, Roost, Laredo Taco, Chicken Deli, Ladson Grill, and Parlor Pizza, he has also served in the convenience store industry for the past 16 years. As Region Director and Market Leader for 7- Eleven (after acquisition of Sunoco and MACS), he developed policies and standard operating procedures and was charged with brand development, including Roost, Laredo Taco, Parlor Pizza, Ladson, and Circle K. He developed and implemented restaurant programs, collaborating with the construction team on design elements, including employee workflow spaces, customer facing aesthetics, and equipment selection. He acted as the liaison between contractors and the corporate construction team, worked with the restaurant team on development and selection of menu items, and developed training and job aids for foodservice programs.
Scot also served as Region Sales Director and Director of Restaurant Operations for The Pantry, Inc. He created, developed, and implemented the roller grill program. He worked with vendors to select menu items and equipment, with the merchandising team to establish distribution processes and with the pricebook team to add items to the POS system. Regarding marketing efforts, Scot collaborated with the internal marketing team to create POP and promotions, and the external sign company to finalize marketing design elements. For their proprietary chicken program, he designed a menu that involved selection of singular food distributor, menu item selection, and development of menu boards.
Collaborating with the training department in the creation of a companywide district manager training program, Scot developed a local new hire orientation class to ensure standardized onboarding of new employees. Scot also collaborated with corporate departments to explore the impacts of company initiatives on sales, labor, customer services, and loss prevention at the store level. As the District Trainer and Area Manager for Blockbuster Video, Scot optimized store operating margin and other financial accountabilities and redesigned store layouts and coordinated teams to execute projects. He created a merchandising training guide and developed a customer experience training program.
Growing up in Pennsylvania, Scot has always aspired to live up to the legacy of his father, a Lieutenant Colonel in the Air Force. Scot attended Bloomsburg University to gain his Bachelor of Business Administration in business management and marketing. With his oldest son as a Division 1 pitcher and as a coach to his teenaged son’s nationally ranked team, baseball is life for Scot. When not watching or coaching his boys, Scot enjoys spending time with his family, going to the movies, playing with his dog, Lexi, or venturing off on cruises.
Insights from Scot Knox
Impact 21 Introduces Scot Knox as Principal Consultant
Scot Knox adds extensive experience in operations, foodservice, merchandising, customer experience, and acquisition integration to the Impact 21 team. He […]
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