The Impact 21 Program Manager will assist the assigned Practice Leads with the operations for their Practice within Impact 21.  This role encompasses business development, client relations, resource management, project quality assurance and financial responsibilities. The Program Manager will work closely with the Impact 21 PMO and Practice Lead to execute the Practice’s growth strategies. 

 

WHAT YOU’LL DO

• Act as a liaison for project teams on all initiatives and ensures that key activities, documentation, and status updates are being done consistently within assigned Practice(s) 
• Manage Project Administration and Execution within assigned Practice(s) 

• Work with Relationship Manager(s) in creation of proposal deliverables, as needed. 

• Development of project schedule(s) and action items with Project Manager(s) 
• Oversee all deliverables and delivery to client 
• Ensures adherence to project governance / consistency among projects 
• Manage interdependencies between all initiatives and provide insights and recommendations on how best to leverage Impact 21 resources 
• Project Budget Management 

• Work with Sponsor / Project Manager(s) (as required) to identify specific resource accomplishments, (as required) if issues arise around resources, budget, or timeline 

• Manage Project Communications within assigned Practice(s) 

• Manage all client meetings (kickoff, project, sponsor) 
• Manage alignment with internal team (Project Managers) 

• Key activities 
• Documentation 
• Status updates 

• Assist the sales team in proposal development efforts for new and existing clients utilizing the appropriate subject matter experts within the assigned Practice(s) 

WHAT WE’RE LOOKING FOR 

Qualifications & Experience 

• 10+ years of progressive management level experience from a combination of corporate and consulting experience 
• Demonstrated success hiring, leading and developing a team 
• Experience and comfort level with business development. This includes ability to grow existing clients and identify and close new business opportunities 
• College degree and/or other industry certifications 

 

Send us an email to apply.

Start a Conversation

The Project Manager position entails managing a wide range of Petroleum and Convenience Retail projects for a variety of clients. Project Managers interact with all levels and departments as a client as well as our internal team of industry experts and third parties to ensure a client’s project is delivered on-time, on-budget, and meeting all of the key deliverables. This position contributes to changes in project management processes and procedures to improve overall deliverables and client interaction. In addition, the position will act as a subject matter expert on a variety of projects in areas of their expertise. 

The Project Manager is a contract role with responsibility for the overall direction, coordination, implementation, execution, control, and completion of specific projects ensuring consistency with Impact 21 company strategy, commitments, and goals. 

WHAT YOU’LL DO 

• Lead the planning and implementation of projects using MS Project Server working with the Project Sponsor, Impact 21 team, third parties, and the client members 

• Assemble and coordinate project team 

• Manage project resource allocation 
• Ensure all team members are using the appropriate tools and resources; documenting all work on the internal collaboration system 
• Constantly monitor and regularly report on progress of the project to all stakeholders 
• Present reports defining project progress, problems, and solutions 
• Schedule and facilitate planning and business alignment meetings 

• Facilitate the definition and tracking of project scope, goals, and deliverables 

• Define project tasks and resource requirements 
• Develop full scale project schedules using Microsoft Project 
• Professional 
• Manage project budget 

• Track and report on project deliverables using appropriate tools 
• Provide direction and support to project team 
• Conduct quality assurance on all documents and deliverables 
• Implement and manage project changes and interventions to achieve project outputs 
• Conduct project evaluations and assessment of results 

• Work as an industry subject matter expert 
• Provide hands-on support where necessary 
• Assist in the sales cycle where appropriate 
• Other duties as assigned 

WHAT WE’RE LOOKING FOR 

Qualifications & Experience 

Education and Experience 

• Qualification in project management or equivalent – PMP designation preferred: Direct work experience in project management capacity in technology, loyalty marketing, retail, refining, or strategic business projects 
• Management and Leadership Experience: Proven experience in people management, strategic planning, risk management, and change management; Direct work experience leading teams with external team members or indirect team members is preferred 
• Minimum of 10 years in the Fuel and Convenience or associated industries 

• BS in Business; MBA desired 

Skill Sets 

• Excellent organizational skill: Ability to multi-task and prioritize 
• Proven ability to operate under pressure and meet tight deadlines 
• Critical thinking and problem-solving skills 

• Excellent written and verbal communication skills 
• Excellent computer skills with emphasis on MS Office Suite: Ability to set clear expectations, manage team performance, and build high morale among team members: Work collaboratively and efficaciously as a team member; Ability to work across departments, companies, and at multiple levels; Ability to interact effectively with executive level clients 
• Ability to maintain confidentiality and carry out assignments that are sensitive in nature 

Physical Requirements 

• Ability to travel up to 50% of the time is required 

• Ability to work in office environments with up to 90% of time spent on computers or sitting in meetings 
• This is a contract role, and not a full-time position 

 

Send us an email to apply.

Start a Conversation

 

The Category Manager / Foodservice (CMF) Sr. Principal Consultant works with Impact 21 clients on strategies and initiatives that bring brands, category management, and merchandising identities and practices to life. This is done by connecting with our clients’ customers, understanding their shopping mission, and ensuring optimal strategies and tactics that ensure exceptional execution. The CMF Sr. Consultant is a visionary, strategic leader that likes to drive innovation and inspire transformation to help our clients and the CMF practice achieve its purpose. 

 

WHAT YOU’LL DO

• Develop short- and long-term strategic brand management, category management and merchandising initiatives to achieve our clients’ purposes and brand promises 
• Use customer data to understand customer insights to inform brand, category, and/or merchandising strategies and decisions 
• Drive engagement with senior leaders and client teams on all projects to ensure optimal impact 

• Create and deliver compelling presentations and training programs to support client projects and industry initiatives 
• Work with clients to ensure integration of CMF strategies and tactics with enabling technologies such as pricebooks, merchandising solutions, inventory management, digital programs, etc. 
• Work with the CMF Practice Lead and Impact 21 sales team to identify new business opportunities at existing and potential clients – support development of proposals to gain new business 
• Collaborate with other Impact 21 practices to ensure maximum exposure with all CMF clients – engage other Impact 21 consultants to support CMF initiatives where applicable 
• Work with the CMF Practice Lead to develop strategies and internal content to further develop our CMF practice reach and drive sales  

• Lead client projects from start to finish; coordinating resources, meeting budget objectives, and ensuring the timely delivery of project goals/deliverables to client. 
• Anchor our purpose-based brand in our foundation of corporate social responsibility

 

WHAT WE’RE LOOKING FOR

• Track record of growing and developing a strong purpose-based brand 

• Superior leadership skills with proven ability to inspire, innovate, and drive positive change 
• 10+ years as a proven leader in the areas of marketing, category management, brand management and/or merchandising for a progressive company – most likely a retailer, quick serve restaurant, or food business.  Convenience and Fuel channel experience a plus 
• Creative vision, intuitive consumer insight, and sharp analytical mind 
• Ability to translate information and key findings into strategic insights 
• Capable of creating and facilitating presentations to senior leaders, distilling key insights, and creating compelling visuals and storytelling 

• Outstanding business and financial acumen 
• Understanding of core marketing, category management and merchandising technologies and how they integrate to support CMF programs and initiatives at retailers 

 

LEADERSHIP COMPETENCIES

• Strategic Thinking: Understands the current state and is able to visualize the ideal state and how to achieve it 

• Communication: Delivers clear, effective communication and listens to others 
• Conceptual/Systems Thinking: Recognizes patterns, trends, themes, and connections in information to develop innovative ideas and solutions 
• Constructive Engagement: Expresses ideas and disagreements, constructively resolves conflict, and encourages others to do the same 
• Customer Orientation: Meets the expectations and needs of internal and external customers 
• Decision Making: Makes good decisions in a timely manner 

• Empowerment: Takes initiative and solves problems 
• Influence: Proactively builds relationships and influences others 
• Analytical Thinking / Problem Solving: Accurately assesses problems and effectively and efficiently arrives at solutions 

 

Send us an email to apply.

Start a Conversation