Client
Major Oil Company

Client Challenges 

• Company was implementing new back office and Point of Sale (POS) systems to convenience store franchisees
• System changes required training services to ensure site personnel understood differences from the current systems and were able to effectively operate the new systems

Solutions Delivered

• Conducted Change Impact Discovery & Gap Analysis to help build training strategy and plan
• Created and facilitated all training programs, including User Acceptance Testing (UAT), headquarters, change coaches and franchisees
• Created a training program for Franchise Business Consultants (FBCs) to guide deployment and post cutover activities
• Customized “Merchandising Management” e-learning curriculum to leverage new back-office and provide best practices
• Developed training metrics to measure effectiveness of all aspects of the strategy

Business Impact

• Successful on-boarding and training of third-party Change Coaches
• Highly rated FBC Training curriculum and on-site training program
• Customized and professional training resources, templates and curriculum to support deployment
• Exceeded performance metrics for training effectiveness across all aspects of the program
• 100% Compliance on e-learning review by FBCs, prior to training
• Multi-year project completed ahead of schedule and within budget