Client
Apparel and Footwear Retailer

Client Challenges 

• Company was migrating from an integrated Point of Sale (POS) solution to a semi-integrated solution to streamline managing Payment Card Industry (PCI) and EMV requirements
• Company needed to upgrade all Point-of-Sale software and add PIN pads to all stores
• Company also integrating new store-to-store inventory management system in order to launch virtual merchandising and endless aisle to improve customer experience

Solutions Delivered

• Managed high priority projects to upgrade all existing POS software and applications including Personal Identification Number (PIN) pads
• Supported Project Management Office (PMO) to manage entire upgrade process; led work stream efforts to identify and integrate business processes to support merchandising initiatives and endless aisle
• Managed all aspects of integration of EMV-capable PIN pads
• Managed the EMV payment certification process for the PIN pads in concert with new payment application software
• Oversaw the testing protocols for all software / hardware changes including regression analysis around completion of third-party deliverables for software and hardware
• Tracked progress of the software deployment across the retail stores
• Identified, tracked and communicated new risks and potential issues in work streams as they arose from deployment

Business Impact

• All POS software upgraded on time and on budget
• All PIN pads EMV certified
• New solution successfully passed all required testing necessary for deployment and EMV certification
• Successfully deployed a semi-integrated solution that follows best-in-class practices
• Integrated all internal and external suppliers into one PMO process
• Solution vastly improved the customer experience by implementing seamless checkout and increasing speed of fulfillment