Our Services

Project Management / PMO

When it comes to project management, planning, and implementation, a Project Management Office (PMO) is the key party within your company to determine and engage best practices and maintain standards. The PMO also acts as your epicenter for project direction, documentation, and success metrics.

Though PMO is nothing new to the business world, you’ll find that organizations embrace the role differently. Some view it as a purely supervisory role. However, understanding the benefits that a well-established PMO can bring to your projects just might shift that perspective, placing them at the core of all projects.

PMOs today go beyond completing a project, they significantly reduce inherent risk and tie results to the strategic planning process and long-term business goals. They keep all the plates spinning, comprehensively managing projects from initial design through final deployment.

A Strong PMO Provides:

  • Clear communication to connect c-suite strategy with projects at ground level
  • Consistency in delivery and operation
  • Tangible metrics to:
    • Establish informed decision making
    • Realize investment benefits
    • Demonstrate project success in supporting business goals

Successful PMOs = Project Results

Gone are the days of simply plugging in a project team manager.

Successful PMOs play a key role in delivering project results – on time and on budget.

Project Life Cycle

We ensure that project governance, workflows, standards, activities, and accountabilities are sustained through formal training, support, and the use of project management & collaboration solutions.

Throughout the project life cycle, we help you develop and/or manage:

  • Critical milestones
  • Key activities
  • Risks and contingencies
  • Project resources
  • Timeline
  • Budget

We understand business demands and project life cycles. To review status, manage competing priorities, and ensure progress is on track we hold regular business alignment team meetings. Senior level sponsorship meetings ensure that executive leadership is informed and engaged. Change management, communications, and content management are prominently incorporated into our model to leverage best practices for all project components.

Our Project Management Resources

Impact 21’s project management takes a collaborative team approach, providing clients multiple touch points. Though projects managed by Impact 21 vary in size and scope, we provide all clients with the following resources for all projects.

Project Sponsor

Project Manager

Subject Matter Experts & Project Resources

  • Manages overall success of the project
  • Ensures that resources, timelines, and budgets are met.
  • Oversees day-to-day management of the project
  • Defines and communicates project deliverables and accountabilities
  • Establishes detailed tasks, schedules and resource allocations
  • Manages competing priorities.
  • Conducts specific activities to support the project
  • Works with client resources and project/business alignment teams to integrate the project into existing business operations
  • Ensures sustainability

PMO Process

The key benefits of our PMO approach is that your company will have a consistent set of project management processes and systems and to transparently view project lifecycles, status, budgets and resources at any time. While leveraging best practices from Impact 21, client PMO’s can be customized to fit specific requirements.

Once deployed, our PMO process can perform one or more of the following functions:


  • Prioritize projects based on business needs
  • Align projects to your company’s project portfolio
  • Allocate resources to projects based on timing and needs
  • Assist stakeholders with business case development


  • Facilitate ongoing project planning sessions
  • Coordinate communications across business unts
  • Conduct regular quality assurance reviews
  • Lead post-implementation reviews


  • Provide periodic reports to stakeholders and executives on the health of the project portfolio and the status of mission-critical projects
  • Ensure proper tracking of project data and milestones
  • Make recommendations on which projects need more investment or resources versus which ones need to be paused, delayed, or discontinued

Standards, Methods, & Training

  • Develop and maintain methodologies and processes
  • Offer support for projects, acting as on-demand consultants
  • Provide coaching and mentoring to project managers
  • Recommend, deploy and maintain a Project Portfolio Management solution


  • Foster cooperation and organizational alignment between executives and project teams
  • Provide fact-based and business-relevant recommendations to the business

Two distinct characteristics of Impact 21’s project management approach set us apart, namely the EDGE Business Model, and our EDGE Project Management & Collaboration Portal. To learn more about these, visit How we Work.


PMP Certified Project Managers

Project management is a key part of Impact 21’s service offerings. Whether as a standalone service or as a component of another offering, we have the background and expertise to drive a project forward. Many of our project managers are certified Project Management Professionals (PMP®) through the Project Management Institute (PMI). This certification allows you to rest assured that we will get the job done right.

A PMP® certified project manager can speak the global language of project management and knows PM inside and out. “Studies show that with a PMP on board, organizations complete more of their projects on time, on budget and meeting original goals.” ~Pulse of the Profession® study, PMI, 2015.

Impact 21’s focus on retail combined with expertise in project management creates rich, unique capabilities that drive successful projects. We help you across retail landscapes, allowing us to not only work with retailers, but with all those who interact with them.

What is a PMP Certification?

Developed for project managers by project managers, this certification program allows participants to gain expertise that is transferable worldwide, across any industry, and can be applied to any methodology.

Retail Focus Brings Added Expertise

Our project managers’ focus and knowledge in retail, combined with PMP certification, offeres clients an unparalleled depth of expertise.

PMI’s certification program is designed to ensure that all certification holders are competent in all areas of PM. It validates that the project manager maintains strong the PM knowledge, experience, and skills needed to lead project teams and achieve successful project results.

What does it take to get PMP certified?

The PMP certification brings great benefits to our clients. What does that certification process involve?

  • Eligibility for the program requires specific educational and professional experience in PM
  • Successful completion of certification exam
  • 4,500 hours leading and directing projects
  • 35 hours of project management education
  • Agreement to the PMI Code of Ethics and Professional Conduct

Learn more about PMI’s PMP Certification program.