Our Services
Process/Workflows
Process Management and Workflows are fundamental to understanding where businesses can identify and remove redundancies or eliminate non-strategic activities. Reviewing and documenting steps in a workflow may also help identify bottlenecks,
Impact 21 has the expertise and best practices to support your process and workflow efforts whether you are:
- Implementing new technologies
- Identifying merger and acquisition synergies
- Building competencies for company-owned or franchise operations
- Looking to become a better operator
Best Practice Processes And Platforms
We work with your team to document policies, procedures, and workflows for your company based on best practice processes and platforms.
These end-to-end processes include:
- Overviews
- Process maps and workflows
- Key business decisions
- Templates
- Tools
- Quick reference guides
- Case studies
- E-learning modules that further support clients during engagement
End-To-End Processes
Understanding and evaluating key business processes allows you to more readily meet your business objectives. Capturing information about day-to-day performance gives you a closer look, yet at the same time creates a bigger picture of where your business is. Documenting and mapping out these processes ultimately helps you achieve efficiency and cost reduction.
We map end-to-end processes for:
- Merchandise management
- Fuel management
- Workforce management
- Facilities management
- Category management
- Rebate management
- Foodservice
- Help desk support
EDGE Collaboration Portal
All of our processes are accessible via our EDGE™ collaboration portal. We also work with clients to deliver these within their own solutions and/or provide a Learning Management System (LMS) environment that will monitor and track access and training effectiveness.