Our Services


Process Management and Workflows are fundamental to understanding where businesses can identify and remove redundancies or eliminate non-strategic activities. Reviewing and documenting steps in a workflow may also help identify bottlenecks, investment and automation opportunities while improving role clarity.

Impact 21 has the expertise and best practices to support your process and workflow efforts whether you are:

  • Implementing new technologies
  • Identifying merger and acquisition synergies
  • Building competencies for company-owned or franchise operations
  • Looking to become a better operator

Best Practice Processes And Platforms

We work with your team to document policies, procedures, and workflows for your company based on best practice processes and platforms.

These end-to-end processes include:

  • Overviews
  • Process maps and workflows
  • Key business decisions
  • Templates
  • Tools
  • Quick reference guides
  • Case studies
  • E-learning modules that further support clients during engagement

End-To-End Processes

Understanding and evaluating key business processes allows you to more readily meet your business objectives. Capturing information about day-to-day performance gives you a closer look, yet at the same time creates a bigger picture of where your business is. Documenting and mapping out these processes ultimately helps you achieve efficiency and cost reduction.

We map end-to-end processes for:

  • Merchandise management
  • Fuel management
  • Workforce management
  • Facilities management
  • Category management
  • Rebate management
  • Foodservice
  • Help desk support

EDGE Collaboration Portal

All of our processes are accessible via our EDGE™ collaboration portal. We also work with clients to deliver these within their own solutions and/or provide a Learning Management System (LMS) environment that will monitor and track access and training effectiveness.