It is with deep sorrow that we announce the loss of our beloved friend and colleague Patti Safford. Patti passed away unexpectedly on Monday afternoon, January 13, 2020. It is such a difficult loss, not only because Patti was such a highly valued team member and titan in the industry, but also because she was a sweet, loving, dear friend to so many. Words cannot express how deeply saddened we are by this news.

Those who knew Patti well can attest to how warmhearted, open, and generous she was to all. Her positive attitude and energy left a mark on everyone she interacted with, whether it was family, a friend, a coworker, a client, or a stranger at the grocery store. She impacted countless lives and she uplifted so many through her charitable work.

Toward the end of 2019, Patti had taken on additional responsibilities with Impact 21 as the new Director of Operations. Patti oversaw the on-boarding of new consultants and employees, the organization and maintenance of Impact 21’s project management processes and tools, and supported the entire Impact 21 team in many other ways. She was so excited to begin this new position and met the challenges head-on with boldness and tenacity.

Patti was loved by all who knew her, and she will be immensely missed by her Impact 21 team and clients, and her family and friends. 

While we are colleagues, Impact 21 has always been a family. Unfortunately, we’ve lost a great member of our family this week and need to lean on each other during these sorrowful events in life. We will get through this together.

If you would like to honor Patti,

make a contribution or become involved

with the  Make-A-Wish Foundation

Patti Safford’s Biography

Pricebook Management, Retail Automation, Auditing/Data Integrity, Lab Testing, Item Level Inventory Management, Cost Accounting, Business Alignment, Solution Sourcing, SharePoint

Patti Safford has the tools and know-how to pull teams together and make things happen. She leads business alignment and change management initiatives for organizations needing strong integration of processes, technologies, and accountabilities. Patti’s project management skills at Impact 21 help companies lead site conversions, deployments, and reset all policy and procedures for the implementation of corporate and back office technologies and learning solutions. Patti is the go-to person for LMS and pricebook at Impact 21 as she builds, evaluates, and develops processes for on-going maintenance. She leads teams forward through her expertise in business alignment and team facilitation. Patti not only facilitates training, she also designs curriculum and develops training guides for train-the-trainer sessions and site implementations.

For Impact 21, Patti has led multiple retailers, both large and small, in several different technologies that automate retail and pricebook processes, enabling them to utilize computer assisted ordering and replenishment systems, and in turn, optimize inventory levels, increase margins, and move to item level inventory across many categories. She has been involved in many implementation projects with a focus on pricebook, store and corporate processes, merchandise/fuel/rebate and inventory management. She conducted pricebook reviews and developed best practice implementation. Patti is the master of SharePoint, guiding clients through project management, document management, and team collaboration. In addition, she is called on to lead cross-functional teams to deploy Learning Management Systems and to source the best technology solutions for a company.

Patti’s 24+ years in the petroleum/convenience retail industry is a great advantage for Impact clients. She served as the former IT and Pricebook Manager for Ricker Oil Company. As part of the senior level management team, Patti engaged in the selection of retail technology at both corporate and store level systems and managed all store level support. She not only implemented project management and upgraded all processes of store retail technology packages – Point of Sale (POS), back office, home office, help desk and accounting – but also coordinated the development of a data warehouse for Business Intelligence reporting.

Patti follows the influences of her father, fostering a strong work ethic and the understanding that hard work pays off. Patti attained extensive training on Enterprise back-office solutions, earning multiple certifications through PDI and gained considerable SharePoint administration training. Her training and efforts over the years in the industry have paid off. Patti is regarded as an industry expert in pricebook, retail processes, and training. She frequently shares her expertise as a speaker at NACS and other industry events, including sessions on item level inventory, pricebook, technology, and category management.

Born and raised in Indiana, Patti still calls Anderson, IN home. She loves to capture the world through photography. Patti helps her community and the children in it by volunteering for the Make-A-Wish Foundation.