Impact Insights
We’ve walked in your shoes, served in your roles, and been a part of the industry for over 21 years.
Join us as we share company and industry news, trends, and insights.
NACS Magazine – Cleaning Solutions
Cleaning Solutions COVID-19 is impacting how c-stores achieve clean — and what it means if they don’t. Impact 21’s...
Evolving Your Brand in a Dynamic Market
The current retail landscape is awash with rapidly changing consumer, competitive, and technological trends, creating...
Why Should You Audit and Refresh Your Customer Loyalty Program?
In Pursuit of Customer-Centricity Many retailers have proclaimed to their stakeholders that customer-centricity is...
NACS Daily – Loyalty Tools Can Aid in Crisis Management
Connect with customers via email and loyalty apps to inform, build trust and entertain. ~ Courtesy of NACS Daily...
Remote Work Strategy – Part 3: Systems Testing & Deployment
We’ve got the leadership, governance, approach, and environment set up for our remote teams. Let’s address the...
Remote Work Strategy – Part 2: Environment & Approach
Now that we’ve addressed the need for a strategy and workplan in positioning your company to keep systems and...
NACS Daily – Retailers Plan for Tomorrow
Modeling tools can help c-stores gauge their business now and in a post-coronavirus future. ~Courtesy of NACS Daily...
Business During COVID-19
To our Clients, Partners and Industry Colleagues: First and foremost, we want to offer our sincere gratitude and...
Remote Work Strategy – Part 1: Leadership & Governance
Remote work environments have become more and more a part of our fabric. As a growing trend over the past few years,...
NACS Daily – Advice for Hiring Furloughed Workers
Convenience retailers can tap into a wider talent pool by partnering with other sectors on short-term hires ~Courtesy...
In Loving Memory of Patti Safford
It is with deep sorrow that we announce the loss of our beloved friend and colleague Patti Safford. Patti passed away...
The Simple Reasons Customers Avoid Loyalty Programs
By Matthew Stern Source: Forbes Despite all the offers and perks, a significant number of customers turn their noses...
Impact 21 Adds Scott Burchfield and Mirek Kula as Principal Consultants
Burchfield and Kula bring deep expertise in Store Operations, Store Systems, Strategic Planning, Organizational...
What We’ve Learned in 21 Years – Part 3
After learning more about Impact 21’s greatest success stories and most challenging projects over the last 21 years,...
NACS Show Reinforces Focus on the Future of POS
Technology continues to shift power to the consumer. The National Association of Convenience Stores held its annual...
Mobilizing Your Customer Loyalty Strategy
Source: CSNews With today's consumers spending more time engaged with their mobile devices than ever before, mobile...
Common Misconceptions in Convenience Store Loyalty
Does Your C-Store Loyalty Program Need an Energy Drink? Customer engagement and loyalty programs are terms that are...
Impact 21 is Heading to NACS Show 2019
This year marks the 21st time that Impact 21 will join other convenience store professionals at the NACS Show. The...