IMPACT INSIGHTS

Seamless Customer Experience – Modernizing Retail

Unified Commerce positions retailers to deliver a consistent customer experience at every touchpoint of the their journey. As retailers try to keep up with ever-changing solutions and customer expectations, they are tasked with integrating various systems across multiple channels. A strong...

We’ve walked in your shoes, served in your roles, and been a part of the industry for over 21 years.

Join us as we share company and industry news, trends, and insights.

DID YOU KNOW?

While we’re proud to be a US company, Impact 21 has served retailers across the US and around the globe, even as far as Kuwait.

Impact 21 Welcomes Donna Perkins to the Team

Impact 21 Welcomes Donna Perkins to the Team

Donna Perkins brings extensive knowledge and expertise to Impact 21 in Data Standards, Accounting, Retail Automation, POS, ERP, and Pricebook. Her engagements result in high-payoff deliverables that impact both top and bottom lines. She delivers strong leadership with...

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Starbucks and Amazon Go Pair Up to Expand Cashierless Experience

Starbucks and Amazon Go Pair Up to Expand Cashierless Experience

Impact 21 Tests The Just Walk Out Technology Firsthand Starbucks and Amazon have launched a new store concept that combines physical and digital retail experiences. They are collaborating to open three locations, built with the order-ahead feature on the Starbucks app...

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Impact’s Insights from NACS 2021

Impact’s Insights from NACS 2021

The Impact 21 team shares insights and experiences from the 2021 NACS Show. Despite the pandemic, convenience retailers have seen record growth and profits. Given we were first responders per se by being open during the pandemic, we sold many new products that we...

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Impact 21 Welcomes Aaron Simpson to the Team

Impact 21 Welcomes Aaron Simpson to the Team

Simpson brings his 20 years as a marketing executive in the convenience and consumer packaged goods industries to the Impact 21 team. Throughout his diverse career, Simpson has led his teams to greater sales, profitability, and growth. Lexington, KY, September 1, 2021...

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Your Heart Health and COVID

Your Heart Health and COVID

Learn more about the importance of taking care of our hearts. With COVID-19 ever-present in our thoughts, we have invited key presenters to provide us with valuable information about the impact that COVID can have on our Heart Health:  from the effects on those with...

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Impact 21 to Present at SIGMA 2020

Impact 21 to Present at SIGMA 2020

Join Impact 21 and other industry leaders and experts at the 2020 SIGMA Virtual Annual Conference on November 9-13! Impact 21’s Loyalty Experts, Bill Hanifin and Jeannie Amerson, will be conducting a session on 2020 Loyalty Program Trends: Engaging Customers in a New...

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Category Management

Category Management

PROGRAM DEVELOPMENT • DATA ANALYSIS • LEARNING Impact 21 provides comprehensive category management (Cat Man) services through the combination of program development, data analysis, and hands-on learning. Learn how category management can improve your customer...

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Business During COVID-19

Business During COVID-19

To our Clients, Partners and Industry Colleagues: First and foremost, we want to offer our sincere gratitude and thanks to all the healthcare, retail and other essential frontline people, who are working tirelessly to support all our communities. We are humbled by...

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In Loving Memory of Patti Safford

In Loving Memory of Patti Safford

It is with deep sorrow that we announce the loss of our beloved friend and colleague Patti Safford. Patti passed away unexpectedly on Monday afternoon, January 13, 2020. It is such a difficult loss, not only because Patti was such a highly valued team member and titan...

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