Impact Insights
We’ve walked in your shoes, served in your roles, and been a part of the industry for over 21 years.
Join us as we share company and industry news, trends, and insights.
Impact 21 Welcomes Aaron Simpson to the Team
Simpson brings his 20 years as a marketing executive in the convenience and consumer packaged goods industries to the...
Catch Lesley Saitta on the Next Women in Loyalty™ Episode
The Wise Marketer Group, a global customer engagement and loyalty media and publication company, announced its Women...
Build Customer Loyalty Through Inventory Management
Strong Inventory Management meets customer demand and improves customer experience. The true value of a sale goes much...
Are You Really Making Money in Food?
Well-designed food programs can drive significant sales, profits, and loyalty. However, many programs fail to achieve...
Webinar: Looking Through a New Lens at Convenience Category Management
Explore insights, solutions, and best practices of an effective category management strategy. An effective category...
Impact 21 Adds Pete Chrystal and Matt Dicke to the Team
Chrystal and Dicke bring vast knowledge and proficiency in Loss Prevention and Security, Customer-focused Problem...
CSP Magazine – What Is the Future of Gas Stations?
Or why you may not recognize c-stores in 20 years. This article, authored by Impact 21's Tom Newbould, originally...
Solving the Labor Equation for Next Generation Retail
Labor. It’s a major, common theme across retail and one of the top obstacles for retailers for the next three years.¹...
Your Heart Health and COVID
Learn more about the importance of taking care of our hearts. With COVID-19 ever-present in our thoughts, we have...
Impact 21 Announces Key Leadership Changes to Drive Growth
Biggs takes on the role of CEO, while Saitta shifts her attention to global efforts as the new Impact 21 Chair. Gallo...
CSP Magazine – 5 Retail Evolutions Driven by the Pandemic
Curbside pickup is an option every c-store operator should consider. This article, authored by Impact 21's Tom...
Staying Power
Learn how an intangible force brings tangible results to your business “People with goals succeed because they know...
Impact 21 to Present at SIGMA 2020
Join Impact 21 and other industry leaders and experts at the 2020 SIGMA Virtual Annual Conference on November 9-13!...
Jeannie Amerson to Co-Present at Vantage Point 2020
Jeannie Amerson was invited to speak as a panelist at Vantage Point 2020 on October 29, 2020, at 11:00 AM EST. The...
Solving the Curbside & Delivery Puzzle
While in-store pickup, curbside and delivery were already growing rapidly, pandemic restrictions forced companies to...
Patti Safford Awarded as One of the Top Women in Convenience
Impact 21 is honored and blessed to announce that our beloved colleague and friend, Patti Safford, was nominated and...
Simon Kish Joins Impact 21 as New Principal Consultant
Simon Kish joins Impact 21 as New Principal Consultant Lexington, KY, September 24, 2020 - Impact 21, a retail...
Impact 21 Welcomes Tom Newbould as New Senior Principal Consultant
Tom Newbould joins Impact 21 as New Senior Principal Consultant Newbould has joined Impact 21, bringing a depth of...