Achieving Top Tier Results: Why the Best are Better
Casey McKenzie, Senior Principal Consultant, Impact 21 Group
If we aspire to be the best, we must know what “best” looks like and measure ourselves against the best. In this informative and challenging session, C-store owners, operators, and senior management will learn how to develop a top-tier culture by focusing on operational excellence in the key areas of People, Processes and Technology. Casey McKenzie, a frequent speaker at NACS conferences and other industry events, will deliver key success metrics and real-world takeaways that retailers can begin using right away.