How We Work

When working with Impact 21, our team becomes an extension of your organization. We bring our unwavering commitment to best practices and thought leadership to every engagement. Our proven business model integrates strategy, process and collaboration. Together, our expertise, methodology, and project management portal empower you to drive profitability and enhance your customers’ experience.

Impact 21 Business Model

Impact 21’s phased approach brings your organization a much needed focus on business alignment, change management and measured returns. Whether your team requires one phase or all four, our systematic yet adaptable process ensures effective management of your projects.


Before digging into any project, we – your team and ours – explore your organizations’ change readiness. Discovery begins by identifying gaps between current state and best practices. We explore strategy, organizational roles, cross-functional teamwork, accountabilities and your company’s current capabilities in managing competing priorities. This phase defines requirements and metrics, provides a clear picture on where you are now, and carves out a roadmap that leads you to where you want to go.

  • Strategy
  • Organizational Alignment
  • Gap Analysis
  • Change Readiness Assessment
  • Roadmap


It’s time to acquire insights on future requirements, business case, plans and options selected during the Explore Phase. Plans for moving forward and all transition and integration activities will be defined and designed. Change management and metrics are critical components of this phase, ensuring alignment of accountabilities, communication/engagement, training, and deployment plans for pilot and roll-out. The final step is to confirm expectations are clear and that all involved understand the plan. Then it’s go time!

  • Requirements Analysis
  • Functional/Technical Blueprint
  • Change Management Plan
  • Metrics & Reporting Design
  • Training Design
  • Pilot/Deployment Plan


Now we’re off and running. This is where planning and execution meet. Planning, design, and testing in the earlier phases are the keystone to successful implementation of the plans. We achieve success by testing programs and systems against the requirements previously set forth. Commitment to communication and training make all the difference in this phase. As new roles and functions begin, they take on more accountability to sustain the new business practices.

  • Testing & Configuration
  • Communications & Training Deployment
  • Pilot
  • Measure & Refine
  • Deploy (Roll-Out)


Without this phase, we would be hard pressed to measure success. Here we ensure that new initiatives and technologies are leveraged and continue to gain returns. It is the start to creating a culture that monitors and tracks performance against goals on an on-going basis, continuing to create new measures for success. The organization is now aligned to monitor results and continue to identify new and innovative ways to renew and revitalize. We now have the opportunity to learn and modify, circling back to the design phase to plan out improvements.

  • Monitor & Track
  • Refine & Optimize
  • Renew & Revitalize

Edge Portal – For Collaboration & Project Management

Project Headquarters

The EDGE™ Portal serves as our project headquarters. All Impact 21 projects are managed using our world-class collaboration and project management portal, available 24/7 to all project and client resources. The portal tracks progress of the project across all phases and provides a quick-view for senior management to determine progress and check metrics.

We’ve integrated intellectual property from years of consulting and implementation into the portal for client use. The portal has broad, dynamic capabilities. Strategic differentiators include:

  • SharePoint platform with integrated Project Server
  • Web based and accessible 24/7 (by role and security level)
  • Project planning, action planning, and accountability
  • Alerts and progress tracking through completion; Project deliverables & content
  • Content Management: all documents centrally located, available for all to view, edit, and approve any time throughout the project duration
  • Integration of Impact 21’s best practice content

Collaboration Approach

Impact 21’s collaboration and project management approach is key to achieving success on time and within or below budget. Our team approach provides each client multiple touch points—

  • Project Sponsor
  • Project Manager
  • Subject Matter Expert
  • Project Resources

Our project resources work seamlessly with your project/business alignment teams, resources, and external partners. We work hand-in-hand with your existing business operations to ensure sustainability is achieved.