by Impact 21 | Dec 23, 2019 | Blog, Industry, Loyalty, Trends
By Matthew Stern Source: Forbes Despite all the offers and perks, a significant number of customers turn their noses up at loyalty programs. A full 38 percent of consumers are not interested in joining due to their lack of perceived value, according to a study...
by Impact 21 | Dec 10, 2019 | Blog, Industry, Press
Burchfield and Kula bring deep expertise in Store Operations, Store Systems, Strategic Planning, Organizational Leadership, Project Management, Payments, and Loyalty. Impact 21, a retail consulting, analytics and services company, announced the appointment of Scott...
by Impact 21 | Nov 12, 2019 | Blog, Industry
After learning more about Impact 21’s greatest success stories and most challenging projects over the last 21 years, let’s talk about some industry-wide topics. Q: What was a common concern for c-stores twenty years ago? What is a big issue today, and what concerns...
by Impact 21 | Oct 7, 2019 | Blog, Events, Industry, Loyalty, Payments, Technology, Trends
Source: CSNews With today’s consumers spending more time engaged with their mobile devices than ever before, mobile marketing and customer loyalty are increasingly taking center stage in convenience store retailers’ quest to connect with shoppers. During the...
by Impact 21 | Sep 24, 2019 | Blog, Industry, Press
This year marks the 21st time that Impact 21 will join other convenience store professionals at the NACS Show. The NACS Show is being held at the Georgia World Congress Center in Atlanta. Bill Hanifin from Impact 21 will moderate an educational session on mobile...
by Lisa Biggs Stewart | Sep 6, 2019 | Blog, Convenience Store Industry, Industry, Technology, Trends
Mobile-enabled, app-based solutions can engage today’s more tech-advanced employment pool. Source: CStore Decisions Retailers across all channels are continually looking for better ways to attract, onboard, train and engage new talent in a way that improves our...
