by Impact 21 | May 29, 2020 | Blog, Industry, Retail, Strategy / Retail Management, Trends
The current retail landscape is awash with rapidly changing consumer, competitive, and technological trends, creating limitless opportunities for retailers. However, this unprecedented pace can be tough to keep up with, let alone be progressive. Layer in some...
by Impact 21 | Apr 14, 2020 | Blog, Industry, Retail, Trends
To our Clients, Partners and Industry Colleagues: First and foremost, we want to offer our sincere gratitude and thanks to all the healthcare, retail and other essential frontline people, who are working tirelessly to support all our communities. We are humbled by...
by Impact 21 | Dec 23, 2019 | Blog, Industry, Loyalty, Trends
By Matthew Stern Source: Forbes Despite all the offers and perks, a significant number of customers turn their noses up at loyalty programs. A full 38 percent of consumers are not interested in joining due to their lack of perceived value, according to a study...
by Impact 21 | Dec 10, 2019 | Blog, Industry, Press
Burchfield and Kula bring deep expertise in Store Operations, Store Systems, Strategic Planning, Organizational Leadership, Project Management, Payments, and Loyalty. Impact 21, a retail consulting, analytics and services company, announced the appointment of Scott...
by Impact 21 | Nov 12, 2019 | Blog, Industry
After learning more about Impact 21’s greatest success stories and most challenging projects over the last 21 years, let’s talk about some industry-wide topics. Q: What was a common concern for c-stores twenty years ago? What is a big issue today, and what concerns...
by Impact 21 | Oct 7, 2019 | Blog, Events, Industry, Loyalty, Payments, Technology, Trends
Source: CSNews With today’s consumers spending more time engaged with their mobile devices than ever before, mobile marketing and customer loyalty are increasingly taking center stage in convenience store retailers’ quest to connect with shoppers. During the...
