by Impact 21 | Feb 3, 2022 | Blog, Convenience Store Industry, Foodservice, Industry, Labor, Payments, Retail, Strategy/Retail Management, Technology, Trends, Unified Commerce
Impact 21 Tests The Just Walk Out Technology Firsthand Starbucks and Amazon have launched a new store concept that combines physical and digital retail experiences. They are collaborating to open three locations, built with the order-ahead feature on the Starbucks app...
by Impact 21 | Mar 22, 2021 | Blog, Convenience Store Industry, Fuel, Trends
Or why you may not recognize c-stores in 20 years. This article, authored by Impact 21’s Tom Newbould, originally appeared in the March 2021 edition of CSP Magazine. After more than 30 years working in the convenience-store and travel-center industry, I am often...
by Impact 21 | Mar 3, 2021 | Blog, Convenience Store Industry, Industry, Labor, Technology, Trends
Labor. It’s a major, common theme across retail and one of the top obstacles for retailers for the next three years.¹ Workforce management and labor optimization will increasingly be a focus for retailers across all retail channels. With rising wages and plenty of...
by Impact 21 | Jan 20, 2021 | Blog, Convenience Store Industry, Foodservice, Strategy / Retail Management, Technology, Trends
Curbside pickup is an option every c-store operator should consider. This article, authored by Impact 21’s Tom Newbould, originally appeared in the January 2021 edition of CSP Magazine. How have convenience store customers’ needs changed in the pandemic...
by Impact 21 | Oct 31, 2019 | Blog, Convenience Store Industry, Payments, Retail, Technology
Technology continues to shift power to the consumer. The National Association of Convenience Stores held its annual conference in Atlanta this year. The NACS Show gives the industry a chance to showcase the latest and greatest in thought leadership, products,...
by Bill Hanifin | Sep 25, 2019 | Blog, Convenience Store Industry, Loyalty, Retail
Does Your C-Store Loyalty Program Need an Energy Drink? Customer engagement and loyalty programs are terms that are often used synonymously. While they are closely related concepts, they are not necessarily interchangeable terms. Loyalty programs can be an important...
