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CSP Magazine – 5 Retail Evolutions Driven by the Pandemic

CSP Magazine – 5 Retail Evolutions Driven by the Pandemic

by Impact 21 | Jan 20, 2021 | Blog, Convenience Store Industry, Foodservice, Strategy / Retail Management, Technology, Trends

Curbside pickup is an option every c-store operator should consider. This article, authored by Impact 21’s Tom Newbould, originally appeared in the January 2021 edition of CSP Magazine. How have convenience store customers’ needs changed in the pandemic...
NACS Show Reinforces Focus on the Future of POS

NACS Show Reinforces Focus on the Future of POS

by Impact 21 | Oct 31, 2019 | Blog, Convenience Store Industry, Payments, Retail, Technology

Technology continues to shift power to the consumer. The National Association of Convenience Stores held its annual conference in Atlanta this year. The NACS Show gives the industry a chance to showcase the latest and greatest in thought leadership, products,...
Common Misconceptions in Convenience Store Loyalty

Common Misconceptions in Convenience Store Loyalty

by Bill Hanifin | Sep 25, 2019 | Blog, Convenience Store Industry, Loyalty, Retail

Does Your C-Store Loyalty Program Need an Energy Drink? Customer engagement and loyalty programs are terms that are often used synonymously. While they are closely related concepts, they are not necessarily interchangeable terms. Loyalty programs can be an important...
Workforce Management: Be an Enabler

Workforce Management: Be an Enabler

by Lisa Biggs | Sep 6, 2019 | Blog, Convenience Store Industry, Industry, Technology, Trends

Mobile-enabled, app-based solutions can engage today’s more tech-advanced employment pool. Source: CStore Decisions Retailers across all channels are continually looking for better ways to attract, onboard, train and engage new talent in a way that improves our...
Preparing for the POS Systems of the Future

Preparing for the POS Systems of the Future

by Impact 21 | Sep 3, 2019 | Blog, Convenience Store Industry, Payments, Retail, Technology

A wave of consumer-driven innovation is leading retailers to refresh POS and technology infrastructure. To Enable Innovation While point-of-sale (POS) systems are primarily used to accept payments and record sales in a secure manner, many now provide additional...
Lesley Saitta to Speak at CSN Conference

Lesley Saitta to Speak at CSN Conference

by Impact 21 | Nov 13, 2018 | Blog, Convenience Store Industry, Events, Retail

Lesley Saitta will present the role diversity plays in shaping future leaders in the retail and convenience industry. Impact 21, a retail consulting, analytics and services company, announced its CEO, Lesley Saitta, will be presenting at the inaugural Convenience...
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