by Lisa Biggs | Jul 19, 2022 | Blog, Customer Journey, Retail Strategy, Retail Technology, Unified Commerce
Unified Commerce positions retailers to deliver a consistent customer experience at every touchpoint of the their journey. As retailers try to keep up with ever-changing solutions and customer expectations, they are tasked with integrating various systems across...
by Rob Gallo | Jun 9, 2022 | Blog, Convenience Store Industry, Industry, Labor, Retail, Technology, Trends
Supply chain disruptions, new shopping patterns, and a labor shortage may collectively become the final catalyst for ESLs Electronic shelf labels (ESLs) have been around for 30 years. Yet they are still a rare site on retail shelves. For most fast-moving consumer...
by Bill Hanifin | Mar 17, 2022 | Blog, Convenience Store Industry, Industry, Payments, Retail, Trends
Has your payments portfolio kept pace with the changes in customer shopping patterns and preferences? Are your co-brand credit cards, private label credit/debit cards, and gift cards optimized for highest value? Are your payment options integrated with your customer...
by Impact 21 | Mar 8, 2022 | Blog, Category Management, Convenience Store Industry, Industry, Retail, Strategy / Retail Management, Trends
In-store profit faces many headwinds these days. Supply chain disruption, inflationary pressure, and increased labor costs have us all wondering how to close the profit gap. As consumers continue to find contentment “nesting” at home, this has reduced the number of...
by Impact 21 | Feb 10, 2022 | Blog, By Tom Newbould, Convenience Store Industry, Fuel, Trends
This article, authored by Impact 21’s Tom Newbould, originally appeared in the January 2022 edition of CSP Magazine “The wild ride we’ve been on these past two years has brought many changes, forcing everyone from single-store convenience-store operators...
by Impact 21 | Feb 3, 2022 | Blog, Convenience Store Industry, Foodservice, Industry, Labor, Payments, Retail, Strategy/Retail Management, Technology, Trends, Unified Commerce
Impact 21 Tests The Just Walk Out Technology Firsthand Starbucks and Amazon have launched a new store concept that combines physical and digital retail experiences. They are collaborating to open three locations, built with the order-ahead feature on the Starbucks app...
