by Impact 21 | Jul 9, 2020 | Blog, Category Management
PROGRAM DEVELOPMENT • DATA ANALYSIS • LEARNING Impact 21 provides comprehensive category management (Cat Man) services through the combination of program development, data analysis, and hands-on learning. Learn how category management can improve your customer...
by Impact 21 | Jul 8, 2020 | Blog, Category Management
Embrace relevant lessons of the past to forecast and swiftly evolve to meet new demands ahead. This article originally appeared in the July 2020 edition of NACS Magazine. As we navigate the current recession (which economists say began in February), it’s instinctive...
by Impact 21 | Jun 24, 2020 | Blog, Loyalty, Strategy / Retail Management
Cleaning Solutions COVID-19 is impacting how c-stores achieve clean — and what it means if they don’t. Impact 21’s Liza Salaria shares her insights with NACS Magazine. ~Courtesy of NACS Magazine BY JERRY SOVERINSKY The beginning of any meaningful discussion of c-store...
by Impact 21 | May 29, 2020 | Blog, Industry, Retail, Strategy / Retail Management, Trends
The current retail landscape is awash with rapidly changing consumer, competitive, and technological trends, creating limitless opportunities for retailers. However, this unprecedented pace can be tough to keep up with, let alone be progressive. Layer in some...
by Bill Hanifin | May 8, 2020 | Blog, Loyalty
In Pursuit of Customer-Centricity Many retailers have proclaimed to their stakeholders that customer-centricity is their number one goal. We don’t imagine this – we’ve read it in 10K reports and press releases, listened to it in presentations, and heard it in...
by Impact 21 | Apr 24, 2020 | Blog, Loyalty, Strategy / Retail Management
Connect with customers via email and loyalty apps to inform, build trust and entertain. ~ Courtesy of NACS Daily Magazine Impact 21’s Jeannie Amerson shares her insights with NACS Daily Magazine. While convenience and fuel retailers are focused on managing the...
