Career Opportunities

Impact 21 guides clients toward solutions that drive success and achieve differentiation within the petroleum/convenience, c-store, retail, and refining industries. By partnering with seasoned consultants, the Impact 21 team provides efficient, cohesive, and aggressive real world leadership.

Everything we do at Impact 21 is aligned with our founding core values. These principles guide our approach and services both to our external clients and to one another internally, demonstrating our commitment to always serve the best interests of our clients, employees, and communities. The ideal candidate will be someone that is driven to embrace these values and demonstrate them to our team and clients.

If you are interested in learning more about Impact 21 career opportunities and are experienced in the areas listed below, please contact us with questions or interest at inquiry@impact21.com.


Category Management / Foodservice Practice – Sr. Principal Consultant

The CMF Sr. Principal Consultant works with Impact 21 clients on strategies and initiatives that bring brands, category management, and merchandising identities and practices to life. This is done by connecting with our clients’ customers, understanding their shopping mission, and ensuring optimal strategies and tactics that ensure exceptional execution. The CMF Sr. Consultant is a visionary, strategic leader that likes to drive innovation and inspire transformation to help our clients and the CMF practice achieve its purpose.

Description and Qualifications

What You’ll Do

  • Develop short- and long-term strategic brand management, category management and merchandising initiatives to achieve our clients’ purposes and brand promises
  • Use customer data to understand customer insights to inform brand, category, and/or merchandising strategies and decisions
  • Drive engagement with senior leaders and client teams on all projects to ensure optimal impact
  • Create and deliver compelling presentations and training programs to support client projects and industry initiatives
  • Work with clients to ensure integration of CMF strategies and tactics with enabling technologies such as pricebooks, merchandising solutions, inventory management, digital programs, etc.
  • Work with the CMF Practice Lead and Impact 21 sales team to identify new business opportunities at existing and potential clients – support development of proposals to gain new business
  • Collaborate with other Impact 21 practices to ensure maximum exposure with all CMF clients – engage other Impact 21 consultants to support CMF initiatives where applicable
  • Work with the CMF Practice Lead to develop strategies and internal content to further develop our CMF practice reach and drive sales
  • Lead client projects from start to finish; coordinating resources, meeting budget objectives, and ensuring the timely delivery of project goals/deliverables to client
  • Anchor our purpose-based brand in our foundation of corporate social responsibility

What We’re Looking For

  • Track record of growing and developing a strong purpose-based brand
  • Superior leadership skills with proven ability to inspire, innovate, and drive positive change.
  • 10+ years as a proven leader in the areas of marketing, category management, brand management and/or merchandising for a progressive company – most likely a retailer, quick serve restaurant, or food business. Convenience and Fuel channel experience a plus
  • Creative vision, intuitive consumer insight, and sharp analytical mind.
  • Ability to translate information and key findings into strategic insights
  • Capable of creating and facilitating presentations to senior leaders, distilling key insights and creating compelling visuals and storytelling
  • Outstanding business and financial acumen
  • Understanding of core marketing, category management and merchandising technologies and how they integrate to support CMF programs and initiatives at retailers

Leadership Competencies

  • Strategic Thinking: Understands the current state and is able to visualize the ideal state and how to achieve it
  • Communication: Delivers clear, effective communication and listens to others
  • Conceptual/Systems Thinking: Recognizes patterns, trends, themes, and connections in information to develop innovative ideas and solutions
  • Constructive Engagement: Expresses ideas and disagreements, constructively resolves conflict, and encourages others to do the same
  • Customer Orientation: Meets the expectations and needs of internal and external customers
  • Decision Making: Makes good decisions in a timely manner
  • Empowerment: Takes initiative and solves problems
  • Influence: Proactively builds relationships and influences others
  • Analytical Thinking / Problem Solving: Accurately assesses problems and effectively and efficiently arrives at solutions

Impact 21 Project Manager – Contract Role

The Project Manager position entails managing a wide range of Petroleum and Convenience Retail projects for a variety of clients. Project Managers interact with all levels and departments as a client as well as our internal team of industry experts and third parties to ensure a client’s project is delivered on-time, on-budget and meeting all of the key deliverables. This position contributes to changes in project management processes and procedures to improve overall deliverables and client interaction. In addition, the position will act as a subject matter expert on a variety of projects in areas of their expertise.

The Project Manager is a contract role with responsibility for the overall direction, coordination, implementation, execution, control, and completion of specific projects ensuring consistency with Impact 21 company strategy, commitments, and goals.

Description and Qualifications

What You’ll Do

  • Lead the planning and implementation of projects using MS Project Server working with the Project Sponsor, Impact 21 team, third parties, and the client members
    • Assemble and coordinate project team
    • Manage project resource allocation
    • Ensure all team members are using the appropriate tools and resources; documenting all work on the internal collaboration system
    • Constantly monitor and regularly report on progress of the project to all stakeholders
    • Present reports defining project progress, problems, and solutions
    • Schedule and facilitate planning and business alignment meetings
  • Facilitate the definition and tracking of project scope, goals, and deliverables
    • Define project tasks and resource requirements
    • Develop full scale project schedules using Microsoft Project
    • Professional
    • Manage project budget
    • Track and report on project deliverables using appropriate tools
    • Provide direction and support to project team
    • Conduct quality assurance on all documents and deliverables
    • Implement and manage project changes and interventions to achieve project outputs
    • Conduct project evaluations and assessment of results
  • Work as an industry subject matter expert
  • Provide hands-on support where necessary
  • Assist in the sales cycle where appropriate
  • Other duties as assigned

What We’re Looking For

Education and Experience

  • Qualification in project management or equivalent – PMP designation preferred: Direct work experience in project management capacity in technology, loyalty marketing, retail, refining, or strategic business projects
  • Management and Leadership Experience: Proven experience in people management, strategic planning, risk management, and change management; Direct work experience leading teams with external team members or indirect team members is preferred
  • Minimum of 10 years in the Fuel and Convenience or associated industries
  • BS in Business; MBA desired

Skill Sets

  • Excellent organizational skill: Ability to multi-task and prioritize
  • Proven ability to operate under pressure and meet tight deadlines
  • Critical thinking and problem solving skills
  • Excellent written and verbal communication skills
  • Excellent computer skills with emphasis on MS Office Suite: Ability to set clear expectations, manage team performance, and build high morale among team members: Work collaboratively and efficaciously as a team member; Ability to work across departments, companies, and at multiple levels; Ability to interact effectively with executive level clients
  • Ability to maintain confidentiality and carry out assignments that are sensitive in nature

Physical Requirements

  • Ability to travel up to 50% of the time is required
  • Ability to work in office environments with up to 90% of time spent on computers or sitting in meetings
  • This is a contract role, and not a full time position