By offering a proven business model for integration of business and technology strategies, as well as a world class collaboration, project, and content management solution, we position companies to drive profitability and enhance their customer’s experience.

Our experienced team of industry experts bring real-world solutions to manage and execute initiatives of all sizes and impact. We have a passion for driving business alignment for our clients and bringing thought leadership to all the industries and clients we serve.

Our Vision

To be the global provider of end-to-end business & technology services and solutions to the industries we serve.

Our Mission

Provide our clients with cost effective, sustainable, technology-driven and customer focused services and solutions that drive growth and profits. We will do this by using the complementary capabilities of People, Processes, and Technology through best in class collaboration and project management.

Our Values

  1. Health & family first
  2. Integrity
  3. Treat everyone with respect
  4. Team versus Individual
  5. Have fun
  6. Develop leadership everywhere we go
  7. Be accessible and responsive
  8. Work with clients who want to change and are willing to demonstrate it through priorities, investments and resources
  9. Have an impact on the industry and the world – give back
  10. Grow competencies and experience in areas of interest

Our leadership team and consultants have broad and comprehensive experience in the industries and channels we serve. From leading organizations to working on the front-lines, our team of industry experts is positioned to help you grow your business and be an extension of your team. From strategy and innovation to execution and analysis, we have the right team to support your business and your projects. Our consultants have worked for some of the most respected organizations and bring a level of expertise and excellence that is unmatched.

Real Expertise

Our consultants know the industry because they have experience working in the field. Below is a sampling of the companies where our consultants have worked.

Why Impact 21?

We have been working with the majority of our clients since our inception and have seen them through many large initiatives and changes. We asked why they chose to work with us in the first place and why they continue to bring us back. Top replies include:

  • We are highly experienced as business leaders, retailers, and consultants.
  • We are passionate about their business and our own.
  • We leverage our vast proprietary research, best practices and learning on all projects.
  • We bring thought leadership and benchmarking through our relationships with industry-leading companies and association advocacy.
  • We can accelerate their initiatives and ensure alignment through our highly disciplined Collaboration & Project Management Process.
  • We are knowledgeable of enabling technologies yet solution and Platform neutral – we consider all options without bias.
  • We have long-term relationships with Clients – we are laser focused on results and grow with our clients.
  • “What you see is who you get” – Our partners and leadership team are engaged as sponsors and project managers. Everyone is hands-on and work as an extension of our client teams.

Grocery, Food, and Convenience Retailing

  • Wawa
  • Turkey Hill
  • Circle-K
  • 7-Eleven
  • Kroger
  • Harris Teeter
  • Winn Dixie

Payments, Customer Engagement, Analytics

  • The Walt Disney Company
  • Chute Gerdeman
  • Payment Point
  • Kantar Retail
  • Data Ventures
  • Citibank


  • Speedway/Hess
  • Superamerica
  • Alon Brands
  • Irving Oil
  • Amoco
  • BP
  • MFA Oil
  • Ricker’s

Solution Providers

  • PDI
  • Sas


  • TravelCenters of America
  • Pilot Travel Centers

Industry Associations & Trade Publications