Impactful Insights

Winning at Store Management

Your people represent you and your company to the customers that come through the door. Just how well are they doing at that? You want to have confidence that your employees are always doing an incredible job...not just when you are in the store.

Hiring the right people is crucial to your success.
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What Is Convenience Anyway?

For well over a decade it seems, we have been reading and hearing that the supermarkets, drug stores and even mass merchandisers are stealing the convenience store channel’s customers. At last check, there are more c-stores today than a decade ago. So how do we explain this seeming dichotomy?

We all know the steps other retail channels have taken over the past years to become more convenient: adding fueling stations, moving “grab and go” items to the front, stocking “on the go” package sizes, and installing self-checkout scanning stations. And yet, the c-store channel has added outlets and sales have not fallen off the table. Why is that?
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Lisa Stewart and Casey McKenzie present at CSP’s Convenience Retailing University

Brand Communication: Is Your Message Clear?
January 28-30, 2014 Location:  Renaissance Hotel, Glendale, AZ
Course Code: IM-02, Session Time: 10:45 AM - 11:45 AM
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Press Release: Impact 21 Group Adds New Consulting Partner- Rob Gallo

Fast Growing Petroleum/Convenience Retailing Consulting Company Strengthens Resources

Impact 21 Group announced that Rob Gallo has joined the company to further develop their growing portfolio of services and solutions for the convenience and retailing industries.   Rob brings sixteen years of experience as a trusted strategist to top retailers and consumer products companies.   During his tenure at Price Waterhouse Cooper, Retail Forward, Kantar Retail and Chute Gerdeman, Rob proved his ability to drive real business results for the world’s biggest brands.   He has been involved in a wide range of strategy, business outlook and performance improvement engagements and has significant experience with primary consumer and market research studies.

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