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Impact 21 Adds Hanifin Loyalty to Create Best-in-Class Customer Engagement and Loyalty Practice

Combining Impact 21’s deep expertise in the petroleum and convenience channel with Hanifin Loyalty’s specialized customer engagement & loyalty capabilities results in leading-edge solutions and services for retailers and leading brands worldwide.

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CS News Article: Meet TWIC Woman of the Year: Lesley Saitta

We are proud to present CS News' article featuring Lesley Saitta.  “Lesley has spent over twenty years leading retailers and solution providers through strategic planning to align loyalty programs and brand marketing.  Her leadership has transformed our industry through loyalty program innovation and design, solution integration, digital marketing and deployment.  She truly is the Loyalty Queen.” ~Lisa Stewart  *** Impact 21 CEO has ...
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Foodservice & Financial Services - How Customers Engage Part 2 of 2

Take a look at how customers are engaging in Foodservice and Financial Services. Retailers are often unaware of how NFC works. It is worth a look at alternatives to your current provider, bank, or brand. 
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Impact 21, a Global Consulting and Analytics Company, Moves Business Forward and Announces New Name, Logo, and Website

Impact 21 Moves Business Forward and Announces New Name, Logo, and Website. The company is offering "Connecting the Dots: Merchandise Management." It is Impact 21’s Proprietary 13-­Step Process for Effective Merchandise Management.

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Impact 21's Casey McKenzie speaks at NYACS Trade Show

Achieving Top Tier Results: Why the Best are Better
Casey McKenzie, Senior Principal Consultant, Impact 21 Group

If we aspire to be the best, we must know what "best" looks like and measure ourselves against the best. In this informative and challenging session, C-store owners, operators, and senior management will learn how to develop a top-tier culture by focusing on operational excellence in the key areas of People, Processes and Technology. Casey McKenzie, a frequent speaker at NACS conferences and other industry events, will deliver key success metrics and real-world takeaways that retailers can begin using right away.

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