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Impactful Insights

No need to reinvent the wheellearn from those who have been there, done that. Here, we offer lessons learned, best practices, valuable insights through blog posts, case studies, webinars, white papers, and other proprietary resources.


From the category archives: Press

Uncategorized posts

Foodservice & Financial Services - How Customers Engage Part 2 of 2

Take a look at how customers are engaging in Foodservice and Financial Services. Retailers are often unaware of how NFC works. It is worth a look at alternatives to your current provider, bank, or brand. 
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Impact 21, a Global Consulting and Analytics Company, Moves Business Forward and Announces New Name, Logo, and Website

Impact 21 Moves Business Forward and Announces New Name, Logo, and Website. The company is offering "Connecting the Dots: Merchandise Management." It is Impact 21’s Proprietary 13-­Step Process for Effective Merchandise Management.

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Impact 21's Casey McKenzie speaks at NYACS Trade Show

Achieving Top Tier Results: Why the Best are Better
Casey McKenzie, Senior Principal Consultant, Impact 21 Group

If we aspire to be the best, we must know what "best" looks like and measure ourselves against the best. In this informative and challenging session, C-store owners, operators, and senior management will learn how to develop a top-tier culture by focusing on operational excellence in the key areas of People, Processes and Technology. Casey McKenzie, a frequent speaker at NACS conferences and other industry events, will deliver key success metrics and real-world takeaways that retailers can begin using right away.

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GAP Analysis - What do you see?

At first, a spark plug...a common car part looks rather simple on the surface. Let’s face it, how many of us actually know where to find it under the hood of our cars, let alone the complex function that it provides? When we begin to look at our current systems and processes are we much the same?

A properly gapped plug will be wide enough to burn hot, but not so wide that it skips or misses at high speeds, nor cause the cylinders to drag, or the engine to begin to rattle. As you look at your business is it well tuned? Have you taken the time to find out if the gap is too wide or too narrow?
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Organization Development: Aligning The Stars, Part 1

I once attended a presentation by George H. Labovitz, PhD, titled Rapid Realignment – Leading, Focusing and Mobilizing the Organization. The presentation focused on improving profits by optimizing organization alignment. Dr. Labovitz recounted many of his private discussions while consulting with former Navy Chief Vern Clark. I found the following quote to be the most interesting and relevant based on work that  have done. When he became the Chief of Naval Operations, Admiral Vern Clark told George Labovitz: 

“I made alignment my #1 goal for the Navy because, in my business, second place is a terminal disease.”
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