Our Services


Process Management and Workflows are fundamental to understanding where businesses can identify and remove redundancies or eliminate non-strategic activities. Reviewing and documenting steps in a workflow may also help identify bottlenecks, investment and automation opportunities while improving role clarity.

We have mapped end to end processes based on standard best practices for the following: Merchandise Management, Fuel Management, Workforce Management, Facilities Management, Category Management, Rebate Management, Foodservice, and Help Desk Support.

We can work with your team to document policies, procedures and workflows for your company based on these best practice processes and platforms. In addition to process mapping & workflows, each of these end to end processes include key business decisions as well as templates, tools, quick reference guides, and case studies that further support clients during engagement.

Whether you want to integrate best practice processes and workflows when new technologies are implemented, identify merger and acquisition synergies, build competencies for company operated, franchise or dealer channels or simply looking to become a better operator, Impact 21 has the expertise and best practices to support your efforts.

All of our end-to-end processes are available in our customer collaboration portal and include overviews, process maps and workflows, key business decisions, templates, tools, case studies and e-learning. We also work with clients to deliver these within their own solutions and or provide an LMS environment that will monitor and track access and training effectiveness.

Given the high turnover in many of the industries we serve, having well defined and documented processes will create a standard of excellence and provide accountability within all levels and functions in the organization.